Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Rosalind S. Alexander

Hyattsville,MD

Summary

Diligent banker with proven track record in managing branch operations and leading teams to achieve business goals. Adept at fostering client relationships and streamlining processes to enhance efficiency. Demonstrated expertise in strategic planning and team leadership.

Overview

24
24
years of professional experience

Work History

Assistant Vice President / Branch Manager

EagleBank
01.2016 - Current
  • Offer coaching, insight, and direct instruction to current Branch Relationship Manager on methods of approach for obtaining, and cross-selling to prospective and current clients.
  • Works directly with Senior Management to provide insight and suggestions for the improvement and implementation of IBS workflows for both teller and platform staff.
  • Participate in branch growth through new relationships, expansions and loan goals.
  • Coached sales teams in recognizing client needs so that referrals to the appropriate sales team are seen as part of quality client service.
  • Adherence to security guidelines by conducting frequent security reviews and monthly audits.
  • Responsible for teller training and development, including the Teller Advisory Program.
  • Perform Time and Attendance for payroll processing through bank’s E-Time reporting system.
  • Prepare coaching, performance evaluations, and salary reviews by analyzing employee performance and scheduling employee reviews.
  • Responsible for all branch internal audits including ATM, vault, teller cash drawers, negotiable items and security.
  • Assist with the daily operational functions while supporting the delivery of superior client services.
  • Ensure adherence to corporate, regulatory and audit guidelines by monitoring internal control compliance.
  • Responsible for record keeping, preparation, processing, research and follow-up of daily branch work.
  • Enhanced branch performance by implementing strategic initiatives and effective management practices.
  • Boosted customer satisfaction ratings by delivering exceptional service and resolving issues promptly.
  • Facilitated regular meetings with team members to review progress, address challenges, and celebrate successes, driving continuous improvement in branch performance.
  • Conducted thorough audits of branch operations to identify areas for improvement and implement corrective actions accordingly.
  • Managed $100 million in deposits.
  • Increased loan portfolio growth by identifying new business opportunities and building strong customer relationships.

Assistant Vice President/Branch Service Manager

EagleBank
10.2010 - 01.2016
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Offer coaching, insight, and direct instruction to current Branch Relationship Manager on methods of approach for obtaining, and cross-selling to prospective and current clients.
  • Works directly with Senior Management to provide insight and suggestions for the improvement and implementation of IBS workflows for both teller and platform staff.
  • Participate in branch growth through new relationships, expansions and loan goals.
  • Coached sales teams in recognizing client needs so that referrals to the appropriate sales team are seen as part of quality client service.
  • Adherence to security guidelines by conducting frequent security reviews and monthly audits.
  • Responsible for teller training and development, including the Teller Advisory Program.
  • Perform Time and Attendance for payroll processing through bank’s E-Time reporting system.
  • Prepare coaching, performance evaluations, and salary reviews by analyzing employee performance and scheduling employee reviews.
  • Responsible for all branch internal audits including ATM, vault, teller cash drawers, negotiable items and security.
  • Assist with the daily operational functions while supporting the delivery of superior client services.
  • Ensure adherence to corporate, regulatory and audit guidelines by monitoring internal control compliance.
  • Responsible for record keeping, preparation, processing, research and follow-up of daily branch work.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.

Assistant Vice President/Branch Manager

EagleBank
04.2008 - 10.2010
  • Managed a $70 million branch, focusing on developing long-term banking relationships with consumers and small business.
  • Responsible for sales, service, and branch operations.
  • Develop direct marketing plans for the branch.
  • Conducted weekly sales meetings with all branch sales team.
  • Ensured superior client service was conducted according to the bank’s service excellence standards.
  • Built and developed branch sales staff by recruiting, hiring, mentoring, and using the performance management system to coach staff to exceed annual objectives.
  • Direct staffing and administrative functions, including, performance appraisals, promotions, salary recommendations, and terminations.
  • Limited branch losses by ensuring all branch staff was vigilantly aware of suspicious activity and current on operational changes.
  • Provided guidance and training to branch personnel on operating problems and handling of exceptions.
  • Ensured that the branch adheres to operational policies, compliance requirements and security measures.
  • Represented the bank at various community functions to further enhance its image and develop additional business and consumer relationships.

Assistant Vice President/ Internal Branch Auditor & ACH Auditor AML/BSA Compliance Specialist

Fidelity and Trust Bank
08.2006 - 09.2008
  • Worked closely with the senior management team by making appropriate recommendations and reporting the results of audits.
  • Analyzed and evaluated existing systems, processes and internal bank controls to determine the adequacy of the bank’s operating procedures.
  • Documented recommended changes to the branch’s daily operational procedures.
  • Served as an advisor to management by developing an understanding of specific areas or processes under review.
  • Gained knowledge of the operations, policies and procedures, including the banking laws and regulations under the bank.
  • Provided support to external auditors and bank examiners.
  • Analyzed the effectiveness of the branch’s internal controls and monitoring, and reliability of financial information.
  • Assumed responsibility for project management.
  • Performed yearly independent ACH audits for the financial institution.
  • Frequently analyze inquiries to ensure clients were not in violation of AML/BSA Federal Regulations.
  • Prepare and review incoming OFAC information for its content and accuracy.
  • Worked closely with the Director of Compliance to prepare and update documents for SAR filings.
  • Analyzed alerted transactions and accounts for suspicious and criminal activities, and reported accordingly where necessary.

Assistant Branch Manager

Fidelity and Trust Bank
04.2006 - 08.2006
  • Assisted the branch manager with daily operational functions, such as staffing, auditing, and supporting the sales goals of the branch.
  • Assisted and supported the branch manager in leading a team of sales and service professionals to meet and exceed sales goals.
  • Responsible for the daily implementation of the manager’s directives.
  • Routinely worked with clients to uncover and satisfy their financial needs and goals.
  • Cross-sold the bank’s products and services to clients and ensured that clients were partnered with the appropriate financial partners.
  • Assumed the operational responsibility for the branch, which consisted of establishing staffing schedules and teller recruitment.
  • Accountable for the day-to-day management of sales and service fulfillment, including operational excellence and compliance related to those activities.
  • Maintained the highest level of client service and demonstrate core values of the bank.

Assistant Vice President/ Area Operations Officer

BB&T
03.2002 - 04.2006
  • Served as the primary expert for branch operational procedures for six branches.
  • Performed various operational, compliance, and audit functions for six branches.
  • Provided operational knowledge, sound judgment, training, and support to internal and external clients while adhering to the bank’s, regulatory and audit guidelines.
  • Provided coaching to tellers and the sales team.
  • Responsible for the daily operational risk management for five branches, including fraud management.
  • Assisted clients in problem resolutions by offering excellent customer service through customer interaction and problem solving.
  • Promoted and uphold quality, security, and safety and soundness standards by maintaining awareness and requiring consistent security practices.
  • Conducted performance evaluations and salary reviews for tellers and teller supervisors.

Assistant Area Operations Manager

BB&T
03.2001 - 03.2002
  • Assisted the Area Operations Office with the daily branch operations, including auditing the branch records for compliance with the bank’s policies and procedures.
  • Assisted with the daily operational functions for multiple branches while supporting the delivery of superior client services.
  • Ensured adherence to corporate, regulatory and audit guidelines.
  • Acted as the Area Operations Officer in their absence.
  • Responsible for record keeping, preparation, processing, research and follow-up of daily branch work.
  • Monitored internal control compliance.
  • Served as the Internal Control Auditor for five branches.
  • Conducted security reviews.
  • Supported the Area Operations Officer with performance evaluations and salary reviews by gathering information and scheduling appointments for reviews.
  • Prepared invoices for payment.

Education

Certificate of Deposit Documentation -

Fidelity & Trust Bank- Professional Banking Services
08.2006

Bachelor of Science Degree - Business Administration and Management Studies

University of Maryland, University College
College Park, MD
05.1996

Foundations of Banking Diploma/Honors -

American Banking Institute
06.1990

Skills

  • Operations management
  • Sales leadership
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail

Awards

  • BB&T Olympian Award, Best Sellers, 1999
  • Franklin National Bank Hats Off Awards, 1998
  • Maryland National Bank Customer Service Awards, 1993
  • Maryland National Bank Regional Top Sales Awards, 1990

Timeline

Assistant Vice President / Branch Manager

EagleBank
01.2016 - Current

Assistant Vice President/Branch Service Manager

EagleBank
10.2010 - 01.2016

Assistant Vice President/Branch Manager

EagleBank
04.2008 - 10.2010

Assistant Vice President/ Internal Branch Auditor & ACH Auditor AML/BSA Compliance Specialist

Fidelity and Trust Bank
08.2006 - 09.2008

Assistant Branch Manager

Fidelity and Trust Bank
04.2006 - 08.2006

Assistant Vice President/ Area Operations Officer

BB&T
03.2002 - 04.2006

Assistant Area Operations Manager

BB&T
03.2001 - 03.2002

Bachelor of Science Degree - Business Administration and Management Studies

University of Maryland, University College

Foundations of Banking Diploma/Honors -

American Banking Institute

Certificate of Deposit Documentation -

Fidelity & Trust Bank- Professional Banking Services

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Rosalind S. Alexander