Quintella Wolf

Dynamic and results-driven professional with over twenty years of progressive experience in customer service, showcasing a strong commitment to excellence and client satisfaction. Exceptional written and verbal communication skills, combined with proven negotiation abilities and a talent for fostering a shared vision among team members. Supervisory experience reflects a balanced approach that emphasizes firmness and fairness, ensuring team cohesion and productivity. Adept at thriving in independent roles while also contributing meaningfully to collaborative efforts, driving success through teamwork and strategic problem-solving.

• Demonstrated skill and career growth by being promoted 1 time in 1 year.
• Oversaw multiple residential family properties totaling over 540 individual 340 units.
• Maintained 80% or higher occupancy rate for 5 years of length of employment.
• Increased occupancy rates from 50% to 80% in 12 months.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 20 staff members.
• Achieved [30%] through effectively helping with Move-in Rate.
• Documented and resolved Recertification which led to updated leasing.

• Ethics for Real Estate Manager – 2008 IREM Oakbrook, Illinois
• Human Resource Essentials – 2009 IREM Oakbrook, Illinois
• Marketing & Leasing: Multifamily Properties – 2009 IREM Oakbrook, Illinois

• Dear Human Resource Manager
• In your response to the Assistant Community Manager position.
• I am very interested in applying for a position with your company. As I previously stated in my resume, I am a self-starter with the ability to work with minimal supervision as well as supervising and managing all office staff.
• I have over three years of facility/property management experience. I possess excellent interpersonal skills and enjoy working with a diverse client base. As of August 2009, I have begun community organizing, where I developed the ability to work within both the public and private sectors. I am an experienced professional with over ten years of customer service training. I have worked with diverse populations, including 350 residents and 150 non-profit organizations, to develop community activities and resources to provide information for families.
• I am offering the following: A candidate with a demonstrated ability to manage staff/office, handle multiple tasks, and work in a high-pressure environment with a pleasant sense of humor.
• Managing the day-to-day administrative and maintenance operations, strong supervisory skills with the knowledge to teach, train, and lead. Computer proficiency in all Microsoft Suite programs, including Email, such as Excel, Word, and Outlook, Yardi, social media, Marshall, and Salesforce. Type 35 wpm.
• While previously employed, I opened and closed work orders, provided excellent tenant services, and demonstrated the ability to follow up with tenants, collect rent. Yardi put rent in the system. Communicate with Management on the upcoming event to prepare a letter for the tenant. Having been responsible for housekeeping staff, I was charged with inspection of room readiness while communicating with front desk staff and concierge to ensure daily operations of the hotel ran smoothly. I can provide a portfolio of references, including college professors and former employers. I would appreciate an interview where I can share the particulars of my qualifications and community service.
• Again, I thank you for your time, and I look forward to speaking with you.
• Best Regards, Quintella Wolf (773) 447-6542 pingoal.services@gmail.com

Winner circle 2025 I was Nominated as someone who went above and beyond the cause of duty in a Senior property