Quinten Colsen
Cloquet
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Patient Access Coordinator
WebMed Mental Health Services
07.2025 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential client information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Enhanced communication between departments by regularly updating client information and coordinating schedules.
- Reduced errors in billing processes by meticulously reviewing and verifying client demographics and insurance information.
- Improved client satisfaction by streamlining the registration process and reducing wait times.
- Ensured compliance with regulatory requirements by maintaining accurate records of all financial transactions related to client accounts.
- Greeted and assisted clients with check-in procedures.
- Followed document protocols to safeguard confidentiality of client records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained client medical records to keep information complete and up-to-date.
- Provided excellent customer service to clients and staff.
Hotel Operations Manager
Regency Group
03.2018 - 10.2024
- Collaborated with local businesses to create unique packages that attracted new customers to the hotel.
- Ensured exceptional guest experiences by regularly monitoring service quality and addressing areas of improvement promptly.
- Managed hotel renovations on time and within budget while minimizing disruptions to guests.
- Coordinated successful corporate events, providing seamless logistics planning and excellent customer support throughout the process.
- Conducted market research to identify trends in the hospitality industry and adapted strategies accordingly to stay competitive in the market.
- Improved employee retention, implementing comprehensive training programs and creating a positive work environment.
- Enhanced food and beverage offerings by working closely with culinary teams to develop exciting new menus that catered to diverse clientele preferences.
- Enhanced revenue growth with targeted marketing campaigns and strategic partnerships.
- Maximized room occupancy rates through effective sales strategies and yield management techniques.
- Built strong relationships with key stakeholders in the community, positioning the hotel as an integral part of the local business ecosystem.
- Established measurable performance indicators for all departments, driving continuous improvement efforts across the organization.
- Boosted online presence, ensuring top rankings on travel websites and managing social media accounts effectively.
- Implemented safety protocols to maintain a safe environment for both guests and employees at all times.
- Achieved financial targets by setting realistic budgets, closely monitoring expenses, and identifying opportunities for cost savings.
- Reduced operating costs by negotiating favorable contracts with vendors and implementing energy-saving initiatives.
- Streamlined operations for greater efficiency by optimizing hotel processes and procedures.
- Fostered a strong team culture among staff members through regular communication, recognition of achievements, and team-building activities.
- Developed a loyal clientele base through personalized service, tailored promotions, and consistent follow-up communication.
- Maintained high standards of cleanliness throughout the property by instituting rigorous housekeeping procedures and regular inspections.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Developed and implemented marketing strategies to promote hotel services.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Evaluated and promptly resolved lodging facility operational issues.
- Oversaw day-to-day operations of 6 properties with a total of 840-room hotel with a total staff of 235 employees.
- Implemented successful strategies to increase customer satisfaction.
- Created and managed accurate occupancy forecasts and budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Developed and implemented promotional strategies to increase occupancy.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Fostered safe lodging environment with reliable and effective security services.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Assisted with development and distribution of marketing materials for facility.
Hotel Operations Manager
Marriot International
11.2009 - 08.2018
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Cultivated lasting relationships with key community members via outreach efforts aimed at fostering support for our business among locals.
- Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
- Elevated guest satisfaction scores by implementing customer-first service strategy that focused on personalized guest experiences.
- Led team of 50+ staff, fostering culture of excellence and teamwork that significantly reduced staff turnover rates.
- Oversaw renovation projects to modernize facilities, ensuring minimal disruption to hotel operations and guest satisfaction.
- Negotiated contracts with suppliers, achieving cost savings while maintaining quality standards.
- Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
- Enhanced revenue by creating and promoting attractive package deals, targeting both new and returning guests.
- Initiated community outreach programs to boost hotel's local engagement and reputation.
- Analyzed market trends to adjust pricing strategies, keeping hotel competitive while maximizing profits.
- Organized staff training programs to elevate service standards, directly impacting guest feedback scores.
- Coordinated all hotel operations to ensure seamless service delivery, resulting in enhanced guest experience.
- Streamlined check-in and check-out processes to minimize wait times and improve guest satisfaction.
- Implemented energy-saving measures, reducing operational costs without compromising on guest comfort.
- Enhanced hotel's online presence by optimizing website and engaging with guests through social media platforms.
- Fostered partnerships with local businesses to enhance guests' experience and promote local tourism.
- Developed and executed marketing strategies that increased hotel visibility and occupancy rates.
- Improved operational efficiency with introduction of new inventory management system, streamlining supply chain processes.
- Conducted regular performance reviews, identifying areas for improvement and implementing strategies to address them.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented marketing strategies to promote hotel services.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Evaluated and promptly resolved lodging facility operational issues.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Implemented successful strategies to increase customer satisfaction.
- Created and managed accurate occupancy forecasts and budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Developed and implemented promotional strategies to increase occupancy.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Assisted with development and distribution of marketing materials for facility.
- Attend regular Stackholders Meeting and implement new policies and procedures.
- Provided services efficiently and with high level of accuracy.
- Fostered safe lodging environment with reliable and effective security services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw day-to-day operations of 150 to 260-rooms depending on hotel assignments with staff of 65 to 150 employees.
- Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
- Implemented innovative marketing strategies to increase occupancy rates and revenue generation.
- Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
- Optimized inventory management systems to reduce waste while maintaining property standards.
- Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
- Incorporated sustainable practices into daily operations, reducing environmental impact without sacrificing quality or service levels.
- Promoted a culture of continuous learning among staff members by organizing relevant training opportunities that enhanced skills and performance.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
- Spearheaded the development of new policies and procedures to address evolving industry trends and guest needs.
- Collaborated with HR department in recruiting top talent for various positions within the hotel''s operation team.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Increased employee retention rates through effective leadership techniques that fostered team cohesion.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
- Boosted online presence via social media platforms, leading to higher engagement rates among potential guests.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
Education
Associate of Science - International Business Management
Central Lakes College
Brainerd, MN05-2004
Associate of Science - Accounting
Central Lakes College
Brainerd, MN06-2002
Associate of Science - Marketing/Advertising
Central Lakes College
Brainerd, MN05-2000
Associate of Science - LPN
Northwestern College
Wadena, MN06-1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Problem-solving
- Operations management
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Customer relations
- Excellent time management skills
- New hire training
- Employee scheduling
Timeline
Patient Access Coordinator
WebMed Mental Health Services
07.2025 - Current
Hotel Operations Manager
Regency Group
03.2018 - 10.2024
Hotel Operations Manager
Marriot International
11.2009 - 08.2018
Associate of Science - International Business Management
Central Lakes College
Associate of Science - Accounting
Central Lakes College
Associate of Science - Marketing/Advertising
Central Lakes College
Associate of Science - LPN
Northwestern College
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