Quintessa Bankhead
JACKSON,MS
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assembler
Parker
JACKSON, MS
07.2025 - 10.2025
- Assembled components following detailed assembly instructions and blueprints.
- Operated hand tools and power equipment to complete assembly tasks efficiently.
- Inspected finished products for quality and adherence to specifications.
Customer Service Representative
TTEC
07.2024 - 07.2025
- Assisted customers with inquiries and product information via phone and chat.
- Resolved customer complaints by following company policies and procedures.
- Documented customer interactions accurately in the CRM system for future reference.
Caregiver, Special Needs
Canton Manor
Canton, Mississippi
10.2023 - 07.2024
- Assisted clients with daily living activities and personal care needs.
- Developed individualized care plans in collaboration with families and healthcare providers.
- Monitored client behavior and reported changes to supervisors promptly.
Security Assistant
Prosegur Group
Canton, Mississippi
12.2022 - 08.2023
- Engaged with visitors to enforce security policies and maintain a safe environment.
- Performed daily patrols of assigned areas to ensure safety and security protocols were being followed.
- Worked closely with management on developing strategies for improving site security measures.
Education
Diploma - Leadership and Ministry
Grace Christian College
01.2013
Skills
- Quality assurance
- Merchandise upselling
- Customer relationship management
- Prioritization
- Customer service
- CRM documentation
- Effective communication
- Adaptability to change
- Conflict resolution
- Product knowledge
- Data entry
- Quality inspection
- Component assembly
- customer relationship management
- healthcare collaboration
- Documentation management
- Crisis management
- Safety inspections
Certification
Paralegal Training
Timeline
Assembler
Parker
07.2025 - 10.2025
Customer Service Representative
TTEC
07.2024 - 07.2025
Caregiver, Special Needs
Canton Manor
10.2023 - 07.2024
Security Assistant
Prosegur Group
12.2022 - 08.2023
Diploma - Leadership and Ministry
Grace Christian College