Quintessa McPherson
Hilton Head Island,SC
Summary
Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Reliable housekeeper with proven ability to complete tasks quickly and efficiently. Excel in prioritizing, organizing, and following through on different cleaning duties. Specialize in deep cleaning techniques, laundry management, and space organization. Possess strong communication skills, adaptability to changing environments, and capability to work independently or as part of a team to meet high standards of cleanliness. Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business. Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Housekeeper
Marriott Vacations Worldwide
Hilton Head Island, SC
06.2021 - 01.2024
- Communicated with customers about requests for additional supplies or cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Organized closets with hangers for guests' clothing items.
- Interacted pleasantly with clients and guests when performing daily duties.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Swept and damp-mopped private stairways and hallways.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assisted in laundry services including washing, drying, and folding linens.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Asst.mgr
SUBWAY®Restaurants
Hilton Head Island, SC
10.2018 - 01.2019
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Ensured compliance with industry regulations and company policies.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented strategic plans to achieve company objectives.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Delegated work to staff, setting priorities and goals.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Housekeeping
Elevate Clean
Hilton Head Island, SC
11.2016 - 10.2018
- Assigned tasks to housekeeping staff and monitored their performance.
- Performed chores and light housekeeping around client's residence.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Helped with meal preparation, light housekeeping and laundry tasks.
- Performed light housekeeping duties related to client care.
- Assisted housekeeping staff with cleaning rooms when needed.
- Adhered to all housekeeping policies and procedures.
- Coordinated activities between departments such as housekeeping and maintenance.
- Provided support for other departments when needed including maintenance, housekeeping.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Performed general housekeeping duties such as sweeping, mopping, dusting.
- Facilitated communication between housekeeping staff and management team.
- Managed inventories of supplies for housekeeping staff.
- Developed, implemented, and enforced policies regarding housekeeping procedures.
- Provided guidance to housekeeping staff regarding proper cleaning techniques.
- Performed housekeeping duties such as laundry, cleaning toys, dishes.
- Inspected each room after housekeeping staff completed their work.
- Performed housekeeping duties such as laundry, dusting, mopping floors.
- Assist other departments with general housekeeping tasks if needed.
- Maintained accurate records of housekeeping activities for future reference.
- Performed wall washing, vacuuming, dusting and other housekeeping tasks.
- Organized, scheduled and coordinated daily work assignments for housekeeping personnel.
- Created inventory checklists and stocked housekeeping carts.
- Enforced safety regulations among housekeeping staff while on duty.
- Maintained a safe working environment through regular housekeeping activities.
- Maintained a clean working environment through regular housekeeping duties.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Developed and implemented safety protocols for all housekeeping activities.
- Performed light housekeeping duties such as laundry and meal preparation.
- Reviewed monthly reports on occupancy rates, housekeeping costs.
- Performed light housekeeping duties including laundry and cleaning.
- Managed maintenance requests for housekeeping equipment repairs or replacements.
- Scheduled housekeeping staff to clean guest rooms on time.
- Performed housekeeping duties such as cleaning toys, changing linens.
- Handled management schedule for front desk, housekeeping and maintenance.
- Scheduled housekeeping staff according to occupancy levels.
- Assisted in daily living activities, including meal preparation and housekeeping.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
- Managed supply restocking, display arrangements and general housekeeping.
- Supervised and trained housekeeping staff, ensuring quality standards were met.
- Enforced safety regulations among housekeeping staff members.
- Developed and implemented quality assurance programs for housekeeping services.
- Assisted with meal preparation, light housekeeping and laundry services.
- Helped housekeeping staff with laundry duties when requested.
- Kept track of room availability status by monitoring housekeeping duties.
- Scheduled preventative maintenance for all housekeeping equipment.
- Stocked supply closets with necessary items for housekeeping staff.
- Assisted in general housekeeping duties as needed.
- Assisted guests with any questions or requests regarding housekeeping services.
- Performed light housekeeping tasks for clients, including laundry and cleaning.
- Attended required training sessions related to housekeeping tasks.
- Performed housekeeping tasks including laundry and room cleaning duties.
- Assisted guests with requests related to housekeeping services.
- Assisted with light housekeeping tasks related to patient care.
- Stocked housekeeping carts with supplies necessary for cleaning tasks.
- Managed payroll information for housekeeping staff members.
- Assisted in resolving customer complaints related to housekeeping services.
- Oversaw shift changes by monitoring housekeeping standards.
- Coordinated with housekeeping staff regarding room availability status.
- Performed light housekeeping tasks including laundry and cleaning.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Developed and implemented standard operating procedures for housekeeping operations.
- Prepared monthly budget forecasts for Housekeeping Department expenses.
- Established effective communication channels between housekeeping staff and other departments.
- Coordinated ongoing maintenance and housekeeping of plant and equipment.
- Implementing preventative maintenance programs for all housekeeping equipment.
- Performed housekeeping tasks including laundry, vacuuming, dusting, and cleaning bathrooms.
- Performed light housekeeping duties, such as laundry and cleaning.
- Performed light housekeeping duties for patients' rooms.
- Created and monitored work schedules for housekeeping personnel.
- Performed light housekeeping duties such as laundry, vacuuming, dusting.
- Investigated customer complaints regarding housekeeping services promptly.
- Coordinated with housekeeping staff on room cleaning schedules as needed.
- Prepared reports summarizing activities performed by housekeeping staff members.
- Developed standard operating procedures for housekeeping operations.
- Completed housekeeping tasks on equipment, quarters and job site.
- Performed light housekeeping tasks such as laundry and dusting.
- Monitored daily housekeeping operations to ensure quality standards were met.
- Stocked linen closets with amenities for housekeeping staff.
Education
High School Diploma -
Bluffton High School
Bluffton05-2009
Skills
- Linen replenishment
- Linen replacement
- Comprehensive Sanitation
- Ergonomics and safety training
- Safe cleaning with chemicals
- Restroom detailing
- Cleaning and organizing
- Eco-friendly cleaning
- Focused and detail-oriented
- Deep cleaning
- Dusting
- Health and safety compliance
- Detail-oriented
- Teamwork
- Bathroom cleaning
- Customer feedback management
- Excellent oral and written communication
- Housekeeping
- Inventory control
- Kitchen sanitizing
- Laundry management
- Hospitality background
- Upholstery care
- Mopping and sweeping
- Customer-oriented
- Ceiling fan cleaning
- Pest control awareness
- Residential cleaning
Accomplishments
- 3 Year certificate for serving 3 years of Housekeeping at the Marriott!.
References
References available upon request.
Timeline
Housekeeper
Marriott Vacations Worldwide
06.2021 - 01.2024
Asst.mgr
SUBWAY®Restaurants
10.2018 - 01.2019
Housekeeping
Elevate Clean
11.2016 - 10.2018
High School Diploma -
Bluffton High School
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