Quintessa Pierce
Texarkana,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Family Services Worker
Community Service Of Northeast Texas
Texarkana, Texas
06.2021 - Current
- Handled administrative functions, including filing, typing, copying, and faxing
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Interviewed individuals and families to assess needs and provide informational resources.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Merchandising Service Associate
Lowe's
Texarkana, TX
01.2019 - 02.2020
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Monitored and replenished display inventory and restructured according to available stock
- Removed damaged, out-of-code, not-in-set and discontinued items from display
- Updated pricing and signage to complete product displays and educate customers.
Assistant Daycare Provider
Trinity Christian Playschool
Texarkana, TX
01.2016 - 01.2019
- Developed lessons and activities to promote children's physical and emotional development
- Worked with children individually and in groups to teach social, communicative and problem-solving skills
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
Correctional Officer
Bi-State Justice Center
Texarkana, TX
02.2014 - 12.2015
- Completed intake paperwork, fingerprints and searches
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Tracked inmates through head counts, visitor logs and scheduled activities.
Lead Customer Service Representative
West Asset Management Inc
Texarkana, AR
09.2009 - 12.2013
- Communicated clear expectations and goals to each team member
- Promoted customer loyalty by delivering exceptional service to handle questions and complaints
- Investigated and resolved over 30 customer inquiries and complaints in a timely and empathetic manner daily.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Education
Master of Science - Mental Health & Wellness
Grand Canyon University
Phoenix, AZ 09.2021 - 12.2022
Bachelor of Science - Criminal Justice
Texas A&M University - Texarkana
Texarkana, TX 01.2015 - 05.2016
Associate of Science - Criminal Justice
Texarkana College
Texarkana, TX 01.2011 - 05.2014
High School Diploma -
Arkansas High School
Texarkana, AR 08.2006 - 08.2009
Skills
Positive and friendlyCommunity referralsTeam building expertise
Client needs assessment
Individual and family counseling
Dependable and Responsible
File management
Cultural Awareness
Timeline
Master of Science - Mental Health & Wellness
Grand Canyon University
09.2021 - 12.2022
Family Services Worker
Community Service Of Northeast Texas
06.2021 - Current
Merchandising Service Associate
Lowe's
01.2019 - 02.2020
Assistant Daycare Provider
Trinity Christian Playschool
01.2016 - 01.2019
Bachelor of Science - Criminal Justice
Texas A&M University - Texarkana
01.2015 - 05.2016
Correctional Officer
Bi-State Justice Center
02.2014 - 12.2015
Associate of Science - Criminal Justice
Texarkana College
01.2011 - 05.2014
Lead Customer Service Representative
West Asset Management Inc
09.2009 - 12.2013
High School Diploma -
Arkansas High School
08.2006 - 08.2009