Quintetter Langford
Covington,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Advocate II
The Auto Club Group - AAA
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved responsiveness to customer inquiries.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
- Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
- Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
- Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Generated higher customer loyalty by consistently meeting or exceeding service-level agreements and performance metrics.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Contacted outside providers on behalf of customers to help solve problems.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative II
ModSquad
01.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered 30 plus constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
TTEC Work From Home
08.2014 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
ER Medical Scribe
Scribe America
06.2011 - 08.2015
- Enhanced patient care by accurately documenting medical histories, physical examinations, and treatment plans.
- Assisted physicians in streamlining workflow by recording patient information and maintaining organized electronic health records.
- Improved communication between doctors and nurses by transcribing physician orders for medications, laboratory tests, and consultations.
- Supported diagnostic procedures by collecting necessary data, including vital signs and laboratory results.
- Aided in reducing patient wait times by efficiently completing scribe tasks during high-volume shifts.
- Facilitated timely decision-making by providing real-time access to critical patient information for physicians.
- Increased efficiency of emergency room operations by managing multiple tasks simultaneously while maintaining attention to detail.
- Ensured accurate billing of services rendered through meticulous documentation of diagnoses, treatments, and procedures performed.
- Promoted adherence to hospital protocols and compliance with regulatory requirements through diligent record-keeping practices.
- Expedited patient assessments by gathering pertinent information from patients or their families prior to physician evaluations.
- Streamlined the discharge process by preparing summaries of care that included diagnoses, test results, medications prescribed, and follow-up instructions.
- Maintained confidentiality of sensitive patient data in accordance with HIPAA guidelines throughout all aspects of medical documentation.
- Actively participated in ongoing training sessions to stay current on best practices related to medical scribing techniques and industry developments.
- Reduced transcription errors significantly through focused attention on accuracy during high-pressure situations.
- Supported patient safety initiatives by accurately documenting medication allergies and potential contraindications in electronic health records.
- Facilitated a more focused bedside manner for physicians by assuming responsibility for time-consuming documentation tasks, allowing them to provide undivided attention to patients during consultations.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Accompanied physicians through day in fast-paced, stressful environments.
- Used Medical software to input information into computerized patient record system.
- Accepted dictated notes and produced professional documents with outlined information.
- Collected required documents to prepare discharge and release summaries of patients.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
Education
Bachelor of Science - Medical Office Management
Clayton State University
Morrow, GA05.2025
Associate of Science - Medical Office Assistance
Clayton State University
Morrow, GA05.2011
Skills
- Retention Strategies
- Documentation Coordination
- Persuasive Communication
- Customer Services
- Inbound Call Management
- Data Entry
- Customer Research
- CRM Software
- Time Management
- Attention to Detail
- Multitasking
- Order Processing
Timeline
Customer Advocate II
The Auto Club Group - AAA
04.2022 - Current
Customer Service Representative II
ModSquad
01.2020 - Current
Customer Service Representative
TTEC Work From Home
08.2014 - 10.2018
ER Medical Scribe
Scribe America
06.2011 - 08.2015
Bachelor of Science - Medical Office Management
Clayton State University
Associate of Science - Medical Office Assistance
Clayton State University
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