Quintia Whitehead
Miami
Summary
With a proven track record at Unity Health and Rehabilitation Center, I excel in patient care and electronic health records management. Demonstrating exceptional patient communication and confidentiality practices, I've significantly enhanced patient satisfaction and operational efficiency. My expertise in vital signs monitoring and compassionate patient interaction stands out, making me a valuable asset to any healthcare team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Unity Health and Rehabilitation Center
Miami
10.2024 - Current
- Transported patients to treatment units, using wheelchair or stretcher.
- Answered call lights promptly and responded to patient needs accordingly.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Medical Unit Secretary
Memorial Hospital Pembroke
Pembroke Pines
04.2017 - Current
- Assisted with patient care activities under the direction of nursing staff to support patient needs.
- Coordinated patient transfers between units and other facilities.
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication.
- Managed staffing schedules, ensuring adequate coverage at all times.
Emergency Room Unit Secretary
Broward Health Medical Center
Fort Lauderdale
07.2010 - 01.2017
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
- Greeted visitors and patients in a courteous and friendly manner.
Unit Secretary, Labor and Delivery
Jackson North Medical Center
Miami
01.2008 - 06.2010
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Arranged hospital admissions for patients as required.
- Ensured all paperwork was completed accurately prior to discharge or transfer of a patient from labor and delivery unit.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients and their families, answered phone calls, scheduled appointments and managed medical records.
Education
Certified Nursing Assistant
Miami Dade College
Miami, FL07-2024
Bachelor of Science - Nursing
Chamberlain College of Nursing
Miramar, FL10-2021
Associate of Arts - Pre-Nursing
Miami Dade College
Miami, FL12-2015
Skills
- Patient care
- Vital signs monitoring
- Electronic health records
- Medical terminology
- Patient communication
- Confidentiality practices
- Scheduling appointments
- Tracheostomy care
- Bathing assistance
- Positioning patients
- Transporting patients
Certification
- Certified Nursing Assistant# 459690
- BLS for Healthcare Providers (CPR)
- Safety Observer Certified
- De-escalation Initial Training for healthcare Providers
Timeline
Certified Nursing Assistant
Unity Health and Rehabilitation Center
10.2024 - Current
Medical Unit Secretary
Memorial Hospital Pembroke
04.2017 - Current
Emergency Room Unit Secretary
Broward Health Medical Center
07.2010 - 01.2017
Unit Secretary, Labor and Delivery
Jackson North Medical Center
01.2008 - 06.2010
Certified Nursing Assistant
Miami Dade College
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Arts - Pre-Nursing
Miami Dade College
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