Quintin Clark
Store Associate/ HBC Stocker
3100 S. Winter St. Adrian
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 4 years of experience. Performance-driven with motivational leadership style focused on maximizing team contributions and performance. Having a productive and happy team that's excited to work is always my number 1 goal.
Customer support professional with significant experience in delivering exceptional service and resolving customer issues efficiently. Known for strong focus on team collaboration and adaptability to meet dynamic customer needs. Recognized for effective communication skills and friendly demeanor that fosters customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Support Agent
Global Response
11.2022 - Current
- Resolved customer inquiries through multiple channels, ensuring timely and effective solutions.
- Assisted new team members on company policies and support procedures through shadowing me.
- Collaborated with cross-functional teams to enhance customer service protocols and improve response times.
- Managed escalated customer issues, employing conflict resolution techniques to maintain satisfaction.
- Creating Jira tickets with full understanding of what information is sensitive and needs to be included in tickets
- Assist with calling clients and other folks about unrecognized charges, membership charges, etc.
- Maintain clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
HBC IC/Stocker
Meijer
09.2019 - 10.2022
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed inventory control, such as counting and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped in any areas needed, whether it be stocking, bagging, or helping customers.
- Answered questions about store policies and addressed customer concerns.
Key Holder/night Time Manager
Hoagie Man Deli
02.2015 - 01.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Processed cash, credit, debit and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Received and counted money.
- Managed over 100 customer interactions/purchases on a daily basis.
Caller
MPI
03.2014 - 02.2015
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Made average of 250 outbound calls per day.
- Multi tasking between customers on the phone, while quickly typing out information.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
Education
GED -
Sand Creek High School
6518 Sand Creek Hwy, Sand Creek, MI06-2013
Skills
- Time management
- Team Player
- Hard-working mindset
- Energetic nature
- Developing brand messaging
- Training and Development
- Leadership
- Quality assurance
- Multi-tasking strength
- Efficient Communication
- Fast typer
- Personable
- Dealing with angry customers
- Results Driven
- CRM software
- Customer service excellence
- Complaint handling
- Software troubleshooting
- Customer service
- Problem-solving
- Teamwork and collaboration
Accomplishments
- Supervised team of 6 staff members at a time in a small family owned business.
- Helped develop plans to ensure the stores are closed more proficiently while also getting it done faster.
- Achieved great customer service by completing talking/interacting with customers, getting to know them with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Worked my way up to Tier 2 from Tier 1 chat service
Additional Information
I'm very dedicated to a job once I'm in it. I like sticking to a job that I can excel at and see what other skills it provides me to help me in my life, whether that be professional or personal. Learning new things and experiencing new scenarios is key to how I grow as an individual. I accept, and encourage the challenges, as well as motivation from fellow employees after a job well executed. I'm a team player who excels while working with teams to get projects/assignments done.
Timeline
Customer Support Agent
Global Response
11.2022 - Current
HBC IC/Stocker
Meijer
09.2019 - 10.2022
Key Holder/night Time Manager
Hoagie Man Deli
02.2015 - 01.2020
Caller
MPI
03.2014 - 02.2015
GED -
Sand Creek High School