Quintin Dailey
Las Vegas,NV
Summary
Resourceful Customer Experience Agent with Communications degree and proven industry expertise. Delivered superb customer service for national company and earned recognition for quality of work. Excellent communications skills and outgoing personality leading to exceptional results. Experience in managing sales and customer service teams for over 7 years.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Executive
T-Mobile
Las Vegas, NV
01.2021 - Current
- Upheld client satisfaction by designing accurate and detailed timelines for wireless services and alerting clients of changes.
- Under sales manager supervision, generated leads leads and referrals through prospecting, cold calling and networking.
- Designed individualized service plans that took into account clients' goals and preferences.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Identify customer needs and utilize solutions based selling techniques to fully demonstrate value of T-Mobile products and services.
Sales Supervisor / Smart City Networks
Smart City Networks
Las Vegas, NV
02.2013 - 03.2020
- Supervised and coordinated all activities of Inside Sales Representatives.
- Managed, organized, and directed daily activities concerned to Inside Sales operations.
- Trained and developed staff as necessary.
- Developed and wrote performance plans for individual team members.
- Prepared and developed monthly work schedules to control adequate staffing levels.
- Delivered timely service, accurate billings, and up-sells as appropriate to customers.
- Acted as an information source, assigned tasks, followed up and gave instructions as needed.
- Monitored calls to ensure quality standards.
- Resolved/solved all day-to-day sales issues.
- Corrected orders as necessary and monitored commission reports of inside sales team members.
- Effectively coached team members to reach weekly and monthly sales goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Resolution of Disputes / Trouble Tickets
- Create Policy and Procedures within department.
- Assist General Managers with services at 39 various locations.
- Approve Payroll/ Days off through ADP.
- Process individual commissions reports monthly.
Sales Representative
TripRes.Com
Las Vegas, NV
06.2012 - 11.2012
- Responsible for booking airfare, hotel rooms, show tickets, tours, and nightclub events to customers at a discounted rate.
- Followed up with sales leads, receiving up to 60 calls a day to prospective clients.
- Exceeded goals for new accounts in single sales cycle
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
Education
Bachelor of Science - Communications
Eastern Michigan University
Ypsilanti, MI04.2012
Diploma -
Las Vegas, NV High School, Bishop Gorman High School
Las Vegas, NV05.2008
Skills
- Customer service
- Microsoft office
- Marketing
- Data Entry
- Networking
- Product and Service Sales
- Staff Training
- Management
- Scheduling
- Communications
- Social Media Marketing
- Quality Assurance
- Order management
- Reporting data
- Budget and Report Writing
- Queue Metrics
Accomplishments
- Increased revenue year after year up to 70%
- Named "Top Salesman" 2013,2014,2015,2017.
- Maintained a 4.5-5 star rating on all calls and chat.
- Promoted to Sales Supervisor after 7 successful years in the sales department.
- Leadership, First Time Supervisors, Team Work 10/31/2017
- Mastering the Art of Coaching and Team Building 12/17/2017
- Coaching and Leadership 11/30/2018
- Customizing / Implementing Sugar CRM 2/12/2019
- Leading Your Team Through Change 12/20/2019
- Leading With Emotional Intelligence 12/15/2019
- Leadership Plan of Action 6/28/2019
- Rapport - Power of Communication 6/2/2019
- Rapport - Leadership Breakthrough 7/12/2019
Affiliations
- Rapport
- STAR12 - Skillpath
Certification
Smart City Internal Comptia A+ Certification 901 & 902
Workplace Harassment Certification
PCI and Social Media Compliance Certification
Additional Information
Proficient with : Microsoft Word, Excel, Outlook, Office 365, PowerPoint,
Sugar CRM, Aesop, Mikrotik, Olark Chat, LinkedIn Learning.
Timeline
Account Executive
T-Mobile
01.2021 - Current
Sales Supervisor / Smart City Networks
Smart City Networks
02.2013 - 03.2020
Sales Representative
TripRes.Com
06.2012 - 11.2012
Bachelor of Science - Communications
Eastern Michigan University
Diploma -
Las Vegas, NV High School, Bishop Gorman High School
Similar Profiles
David M. FullerDavid M. Fuller
Reporting and Analytics Manager at T-MobileReporting and Analytics Manager at T-Mobile
Marcos MoralesMarcos Morales
Customer Service Representative at T-mobileCustomer Service Representative at T-mobile
Ashaley SifuentezAshaley Sifuentez
Sales Associate at T-MobileSales Associate at T-Mobile