Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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Quintin Griffin

Memphis,TN

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Combat Medic Specialist

Army National Guard MS
04.2023 - Current

Trained To:

  • Conduct thorough assessments of battlefield conditions, enabling informed decisions regarding allocation of medical resources and personnel.
  • Enhance patient survival rates by providing timely and accurate medical care in high-pressure combat situations.
  • Educate non-medical personnel on basic first aid and life-saving techniques, increasing overall unit preparedness for emergency situations.
  • Support development of comprehensive risk assessments, identifying potential hazards to soldier health and implementing countermeasures as needed.

Internest Sales Professional

Wolfchase Hyundai & Genesis
02.2023 - 08.2023
  • Increased customer satisfaction by promptly addressing inquiries and providing personalized solutions.
  • Utilized analytical skills to identify emerging market trends and adjust sales tactics accordingly for optimum results.
  • Expanded market reach by proactively identifying potential customers through online research, social media platforms, and referrals.
  • Enhanced product knowledge continuously through training sessions and independent research, becoming go-to resource for customers seeking guidance on complex issues or solutions.
  • Managed approximately 150-200 Calls and Emails daily.

Sales Manager /Retail Assistant Manager

Outdoors Inc.
04.2018 - 02.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Managed Incoming calls throughout work-day.
  • Managed Weekly/ Monthly Scheduling.
  • Performed Opening and Closing Procedures.

Youth Climbing Coach

Memphis ROX
09.2020 - 05.2022
  • Helped to create training strategies to reach performance goals.
  • Assisted with planning weekly practice schedules and criteria.
  • Developed calisthenic and weight training plans tailored for individual athletes.
  • Designated Team Strength and Mobility Coach
  • Frequently interacted with parents to maintain athlete readiness outside of practice

Barista

Belltower Coffee At Highland
01.2018 - 04.2018
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.

Education

Continued Education - Sports Science/ Kinesiology (2 Years)

University of Memphis
Memphis, TN
05.2026

Combat Medic Specialist (NREMT Certified) - Combat Medicine

U.S. Army Medical Center of Excellence
San Antonio, TX
04.2024

Completion of U.S. Army Basic Combat Training - Basic Combat Training

Fort Sill Basic Training
Lawton, OK
11.2023

Eagle Scout - Project Management & Funding

Boy Scouts Of America
Memphis, TN
10.2017

High School Diploma -

Overton High School
Memphis, TN
05.2017

Skills

Store Management:

  • Customer Service, Relations & Retention
  • Retail Inventory Management
  • Shift Scheduling
  • Team leadership and coaching
  • Recruiting and Hiring
  • Leadership Development
  • Sales expertise
  • Problem-Solving
  • Multitasking and Organization
  • Retail knowledge

Accomplishments

  • NREMT & Field Certified Combat Medic (2024)
  • Eagle Scout (2017)
  • Mt. Rainier Summit (Summer 2022)
  • St. Jude Marathon Finisher
  • Received a Congressional Nomination for the U.S. Naval Academy (2017)



Hobbies

  • Rock Climbing
  • Backpacking/ Mountaineering
  • Long Distance Trail & Marathon Running (Ask me about this)
  • Swimming
  • Calisthenics
  • Bodybuilding
  • Music Production

Timeline

Combat Medic Specialist

Army National Guard MS
04.2023 - Current

Internest Sales Professional

Wolfchase Hyundai & Genesis
02.2023 - 08.2023

Youth Climbing Coach

Memphis ROX
09.2020 - 05.2022

Sales Manager /Retail Assistant Manager

Outdoors Inc.
04.2018 - 02.2023

Barista

Belltower Coffee At Highland
01.2018 - 04.2018

Continued Education - Sports Science/ Kinesiology (2 Years)

University of Memphis

Combat Medic Specialist (NREMT Certified) - Combat Medicine

U.S. Army Medical Center of Excellence

Completion of U.S. Army Basic Combat Training - Basic Combat Training

Fort Sill Basic Training

Eagle Scout - Project Management & Funding

Boy Scouts Of America

High School Diploma -

Overton High School
Quintin Griffin