Summary
Overview
Work History
Education
Skills
Community Service
Personal Information
Timeline
Generic

QUINTIN LEGGETTE

Riverside,CA

Summary

More than 20 years’ experience providing superior and quality service to customers. Over 15 years’ experience training, demonstrating strong leadership and driving a positive attitude in the work environment . Strong knowledge of cash handling procedures, including cashier accountability & deposit control. Ability to identify issues and provide a solution to exceed customers’ expectations while staying within company profitability margins. Exceptional knowledge of project management, facility and safety control policies & practices. Experience & knowledge in recruiting, interviewing, hiring, counseling and termination practices. Skilled at quickly & efficiently assisting customers in a busy & thriving business environment. Recognized for fast, friendly customer service & flexible work style complimenting business operations. Hardworking and astute leader who possesses genuine qualities to empower team members to success. Great team player who works well independently, successfully managing and prioritizing multiple tasks. Strong ability to lead and work within a diverse environment, maintaining a positive attitude & creating lasting professional relationships.

Overview

39
39
years of professional experience

Work History

Customer Service Representative

Avis
Ontario, CA
07.2021 - Current
  • Assure customer satisfaction to provide service in line with company defined quality standards
  • Ability to quickly build trust to maximize profit margins with each customer while making sure the customers are pleased with the service received
  • Receive payments from customers via vouchers, credit and/or debit card
  • Continuously provide key information and serve as liaison between customer and company leadership

Customer Service Representative

Hertz
Ontario, CA
09.2017 - 07.2021
  • Greet and assist customers to accommodate their rental needs; with superior customer service
  • Utilize communication skills to maximize customer sales experience
  • Focused on 'year over year' sales goals and consistent improvement
  • Able to identify problems and propose a solutions to customer’s satisfaction, while staying within company defined sales goals

Cashier

Food 4 Less
Moreno Valley, CA
10.2013 - 10.2015
  • Represented the face of the company by greeting customers and providing superior customer service
  • Received payment from customers by cash, Electronic Benefit Transfer (EBT), credit card, & check
  • Calculated total payments received and reconciled sum of sales during closing procedures

In Home Caregiver

Independent Contractor
Riverside, CA
05.2009 - 10.2013
  • Provided in-home care to children & seniors, including personal care, cleaning, & assistance with daily activities
  • Monitored necessary health signs, including blood pressure, pulse, temperature, and respiration
  • Served as client’s representative with medical professionals and extended family members
  • Safely provided transportation to and from all appointments, including medical and personal

Customer Service Supervisor

Stater Bros. Markets
Riverside, CA
08.2004 - 05.2009
  • Successfully managed and supervised all aspects of the front of the house activities
  • Served as receiving operator signing and receiving merchandise
  • Scheduled and assigned work duties to be performed by employees, ensuring efficiency and productivity
  • Served as cashier, providing outstanding customer service and leading by example

Field Ironworker

J. L. Davidson Inc.
Santee, CA
03.1990 - 08.2004
  • Cut bars with metal shears and torches and metal trim around windows and doors
  • Designed blueprints and guidelines in order to create metal plates and air condition ducts
  • Ran installations behind panels & made sure all pieces were fitted properly, completing repairs where necessary
  • Initiated and suggested plans to motivate associates to achieve work goals

Store Supervisor

Chuck E. Cheese
Riverside, CA
06.1986 - 03.1990
  • Managed full service staff for local store responsible hiring, training, and scheduling
  • Demonstrated exceptional knowledge in assisting customers and providing exceptional service
  • Responsible for profit and loss performance and productivity of staff
  • Managed and maintained store calendar, including special events and party reservations

Education

Customer Service Representative Training -

Stater Brothers Markets
Riverside, CA

Associate of Science - Video Production

Art Institute of Los Angeles
Los Angeles, CA

General Education -

Riverside Community College
Riverside, CA

Skills

  • Customer Service
  • Retail Management
  • Cost/Benefit Analysis
  • Point-of-Sale (POS) Systems
  • Budgeting & Forecasting
  • Resource Allocation
  • Team Building & Leadership
  • Staff Mentoring
  • Inventory Control
  • Relationship Building
  • Conflict Resolution
  • Problem Solving
  • Small Group Facilitation
  • Project Management
  • Sales & Marketing
  • Typing & 10 Key
  • Microsoft Word & Excel
  • General Clerical

Community Service

  • Head Football Coach, Next Level Athletics, Riverside, CA, 06/2009, 06/2013
  • Watch Dogs Parent Volunteer, Orrenmaa Elementary, Riverside, CA, 05/2009, 06/2013
  • Volunteer Production Assistant, RJS Video Productions, Riverside, CA, 09/2003, 09/2007

Personal Information

  • Total Experience: More than 20 years’ experience providing superior and quality service to customers. Over 15 years’ experience training, demonstrating strong leadership and driving a positive attitude in the work environment.
  • Title: Customer Service Leader

Timeline

Customer Service Representative

Avis
07.2021 - Current

Customer Service Representative

Hertz
09.2017 - 07.2021

Cashier

Food 4 Less
10.2013 - 10.2015

In Home Caregiver

Independent Contractor
05.2009 - 10.2013

Customer Service Supervisor

Stater Bros. Markets
08.2004 - 05.2009

Field Ironworker

J. L. Davidson Inc.
03.1990 - 08.2004

Store Supervisor

Chuck E. Cheese
06.1986 - 03.1990

Customer Service Representative Training -

Stater Brothers Markets

Associate of Science - Video Production

Art Institute of Los Angeles

General Education -

Riverside Community College
QUINTIN LEGGETTE