Quintin March
The Bronx,NY
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
18
18
years of professional experience
Work History
Hospitality Consultant
08.2021 - 08.2024
- Created an operating environment that ensured consistent guest satisfaction, met with, and solicited comments from guests regularly that determined their level of satisfaction with guest services and facilities
- Maintained product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions
- Interviewed, hired, trained, conducted performance evaluations, resolved problems, provided open communication and counseling of team member of all levels (Operating System: OnQ, Opera, PEP, Fosse, Lightspeed)
Overnight Operations Manager
Omni
Louisville, KY
08.2019 - 08.2021
- Oversaw that Night Audit function and reconciles the hotel's revenue while ensuring the figures balanced
- Provided the highest quality of service to the guest and exceeded guest expectations
- Knowledgeable on staffing levels and adjust ensure service levels were met within labor model.
Manager
Springhill Suites
Orlando, FL
06.2014 - 02.2018
- Provided efficient service and created memorable experiences by making emotional connections with guests
- Responsible for welcoming guests and accurately verifying all information during the check-in process and following up during check out; as well as promoting and providing outstanding recognition and benefits to all of Marriott Rewards Guest
- Operation
Manager
aLoft
Orlando, FL
01.2009 - 05.2014
- Provided efficient service and created memorable experiences by making emotional connections with guests
- Responsible for welcoming guests and accurately verifying all information during the check-in process and following up during check out; as well as promoting and providing outstanding recognition and benefits to all of Marriott Rewards Guest, which previously were Starwood Preferred Guest
- Front Office
Front Office Manager
Hilton Garden Inn Downtown Rochester
Rochester, NY
05.2006 - 01.2009
- Oversaw the daily operations of the hotel, including front desk, housekeeping, and food and beverage departments
- Assisted in managing staff, including hiring, training, scheduling, and evaluating performance
- Handled guest complaints or concerns in a professional and efficient manner.
Education
B.A.; MBA - History, International Hospitality
University of Central Florida
Orlando, FL01.2017
Skills
- Property Management Systems
- Food Safety Regulations
- Sales and Marketing
- Menu development
- Creativity and Innovation
- Guest Relations
Timeline
Hospitality Consultant
08.2021 - 08.2024
Overnight Operations Manager
Omni
08.2019 - 08.2021
Manager
Springhill Suites
06.2014 - 02.2018
Manager
aLoft
01.2009 - 05.2014
Front Office Manager
Hilton Garden Inn Downtown Rochester
05.2006 - 01.2009
B.A.; MBA - History, International Hospitality
University of Central Florida
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