Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Quintin Meggett

Pittsburgh,PA

Summary

Experienced account manager with and extensive customer service base. With over 10 years navigating tasks related to acquiring customers, organizing events, implementing strategies and exceeding customer service standards. Organized, self motivated candidate successful at meeting deadlines and multitasking responsibilities. Willingness to take on added responsibilities to meet team goals. Efficient Advocate working diligently on behalf of customers to provide guidance and direction. Experienced in implementing and meeting organizational standards.

Overview

13
13
years of professional experience

Work History

Client Lead/Survivor Advocate

Willis Towers Watson
06.2017 - Current
  • Delivered friendly service and offered expert support in every interaction.
  • Maintained positive relationships with clients to maintain partnerships.
  • Trained and assisted individuals in navigating processes and procedures for problem solving and client relationships.
  • Distributed documentation and supportive services to help survivors achieve self-sufficiency.
  • Updated health and financial systems as well as coordinating account transfers for survivors to maintain lifestyle.

Server Assistant

Capitol Grille Pittsburgh and Monterrey Bay Fish Grotto Mt Washington
02.2014 - 01.2020
  • Lead team of server assistants at both restaurants
  • Arranged furniture and supplies to support seamless special events, buffets and banquets.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Assisted with dining room set up prior to and after service period.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.

Conference Coordinator

Gove Group
10.2015 - 02.2017
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Helped set up at location, exhibitor booths, food service, registration rotunda and many other tasks for 600+ people for Coordinate and help with pre-event requirements such as promotional agreements, location scouting, registration and information gathering for upcoming conferences
  • Completed day-to-day assignments to coordinate current conferences, attract new conferences and ensure success of previous ones.

Grant Administrator

Point Park University
12.2011 - 08.2016
  • Designed and developed federally accepted Scantron quality test surveys to record progress of school administrators, teachers and students throughout our educational research study
  • Managed and coordinated budget for travel expenses of educational observers, traveling to 34 different schools throughout the state of Pennsylvania
  • Recorded and aided in analyzing research data from surveys, standardized testing and training sessions to validate the affect of inquiry-based learning

Quality Assurance

Northeastern LLC
07.2011 - 11.2011
  • Completed quality checks on federal data correcting the information recorded on the interred remains of soldiers and their family members at Arlington National Cemetery
  • Expedited home loan applications by overseeing the data extraction of essential information needed to complete the process
  • Created a system to correct redundant mistakes and common errors that improved the margin of error from 9% to less than 4% on the information being entered into AIG systems
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.

Education

Bachelor of Science - Business Statistics

Clarion University of Pennsylvania
Clarion, PA
05.2019

Skills

  • Experience in Microsoft Office specifically Excel and PowerPoint
  • Administrative Support
  • Data Reporting
  • Spreadsheet Management
  • Client Representation and Advisement
  • Database Management
  • Support Services
  • Exceptional Telephone Etiquette

Leadership Experience

  • Capitol Grille Pittsburgh and Monterrey Bay Fish Grotto Mt Washington, Server Assistant, 02/2014, present, Lead the team of server assistants at both restaurants. Helped coordinate holiday’s, wedding receptions and other events with up to 1000 people
  • Clarion County YMCA, Coach and Referee, 02/2010, 2012, Coached girls aged 5-9 in the sport of basketball. Taught them the basic skills needed to play the sport as well as sportsmanship. I also refereed the games throughout the season to help implement the learned skills and disciplines.
  • Clarion University Men’s Volleyball, Co-Founder, Spring 2007, 2010, Co-founder and member of the inaugural Clarion University Men’s Volleyball team. Helped fight for funding, recruited a faculty sponsor and aided in attaining admittance in a league I formulated strategies, helped run practices and basically contributed in all facets of the team.
  • Clarion University Black Student Union, Secretary and promotion booth coordinator, 04/2008, 07/2008, Maintained day-to-day operations of the office as well as categorized and reorganized all files regarding each minority student on campus. While working the minority student booth during visits, I informed parents and future students, about the many services our organization offered.

Timeline

Client Lead/Survivor Advocate

Willis Towers Watson
06.2017 - Current

Conference Coordinator

Gove Group
10.2015 - 02.2017

Server Assistant

Capitol Grille Pittsburgh and Monterrey Bay Fish Grotto Mt Washington
02.2014 - 01.2020

Grant Administrator

Point Park University
12.2011 - 08.2016

Quality Assurance

Northeastern LLC
07.2011 - 11.2011

Bachelor of Science - Business Statistics

Clarion University of Pennsylvania
Quintin Meggett