Quintin Nance
Baltimore,MD
Summary
Hardworking professional with exceptional talents in fulfillment, communication and [Skill]. Energetic [Job Title] with experience working in solitary role or as part of fast-paced team. Honest and punctual employee. Careful Picker with extensive knowledge of [Product] packing and shipment procedures. Meticulous and dedicated to best-in-class quality and service. Proven history of success in [Type] environments and fast-paced workplaces. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Stow/Picker
Amazon
05.2023 - Current
- Verified proper labeling and identification on all orders before shipment.
- Established and maintained positive relationships with customers and vendors through excellent customer service.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Pulled orders quickly to maintain demanding productivity goals.
Front Desk Agent
Resident Inn Marriott
02.2022 - 05.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Monitored hotel's budget and financial records.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
PSA (PATIENT SITTER ASSOCIATED
Innova Hospital
01.2020 - 06.2021
- Provided exceptional physical care to go beyond simple bathing to manicures, hair sets and light massage.
- Exhibited excellent problem-solving skills in addressing complex patient needs or situations, ensuring optimal outcomes for all involved parties.
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Assisted in preventing bedsores for immobile patients through regular repositioning and attentive skin care practices.
- Provided compassionate care to patients, assisting with daily activities such as feeding, bathing, and personal hygiene.
- Took and recorded patients' vital signs, documenting in medical charts.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Completed necessary reports and documentation on time and to specifications.
Customer Service Representative
Walmart
06.2018 - 12.2020
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Bccc
Baltimore MD 05.2026
Skills
- Payment Processing
- Retail Merchandising
- Safety processes and procedures
- Customer Relationships
- Cash Register Operations
- Heavy Machinery Operation
- Packing and shipping
- Loading and unloading
- Order Fulfillment
- Product Organization
- Critical Thinking
- Product Merchandising
- Time Management
Timeline
Stow/Picker
Amazon
05.2023 - Current
Front Desk Agent
Resident Inn Marriott
02.2022 - 05.2023
PSA (PATIENT SITTER ASSOCIATED
Innova Hospital
01.2020 - 06.2021
Customer Service Representative
Walmart
06.2018 - 12.2020
High School Diploma -
Bccc
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