Quintin Smith
Bay City
Summary
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
15
15
years of professional experience
Work History
Customer Service Clerk
City Of Bay City
12.2022 - Current
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Educated customers about billing, payment processing and support policies and procedures.
Certified Department Manager
McDonald's
03.2010 - 12.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Bay City Central High School
Bay City, MI06.2010
Skills
- Team Leadership
- Policy and Procedure Adherence
- Scheduling
- Strategic planning
- Financial Management
- Business development and planning
- Operations
- Staff Development
Serv-Safe certified
Certified through Serv-Safe to handle food safety and ensure that all food products are correctly handled and up to standard for serving.
Timeline
Customer Service Clerk
City Of Bay City
12.2022 - Current
Certified Department Manager
McDonald's
03.2010 - 12.2022
High School Diploma -
Bay City Central High School
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