Quintina Maldonado
Mesa,AZ
Summary
With 20 years of diverse experience in hospitality, education, mental health, and entertainment, this dedicated and results-driven management professional aims to secure a position in behavioral health residential treatment. Expertise includes substance-use counseling, behavior management, strategic planning, team leadership, superior customer service, and process optimization. Demonstrated ability to manage cross-functional teams, achieve business objectives, and foster positive work cultures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Content Creator
Self Employed Services
Chandler, AZ
03.2020 - Current
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Demonstrated high professionalism in dealings with clients, performance spaces, and colleagues.
- Fostered guest engagement through effective and entertaining interactions.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Collaborated with others to promote teamwork and heighten service quality.
- Expertly modified performances in response to last-minute changes during live shows.
- Cultivated dependable networks.
Customer Service Representative
Circle K
Chandler, AZ
03.2024 - 06.2024
- Preserved professional demeanor in demanding environments while addressing disputes effectively.
- Enhanced client satisfaction by effectively managing complaints, driving customer retention.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Business Owner
Precision Custom Cleaning, LLC
Chandler, AZ
11.2019 - 03.2024
- Designed initiatives to boost customer retention.
- Directed staff efforts to enhance operational efficiency.
- Strengthened work culture by implementing development initiatives.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Peer Support
AZ Department of Correction
Phoenix, AZ
07.2015 - 11.2019
- Provided group counseling, peer support to incarcerated individuals dealing with behavioral, substance-use, and mental health challenges within a correctional facility setting while monitoring progress and providing regular reports to senior management
- Instructed core educational courses for inmates to achieve their GED, fostering a collaborative and high-performance culture
- Implemented training and development programs, resulting in improved GED pass rates, increased morale, and a positive culture
Education
Associate Of Applied Science - Quality Custom Service
Maricopa Community Colleges, Rio Salado Community College
Goodyear, AZ09.2019
Associate Of Applied Science - Substance Abuse Disorders
Rio Salado College
Tempe, AZ01.2019
GED - GED
Maricopa Community Colleges, Rio Salado Community College
Mesa, AZ03.2012
Skills
- Strategic planning and execution
- Communication & presentation skills
- Facilitation of Group Counseling
- Project management
- Process improvement and optimization
- Budgeting and resource allocation
- Leadership and team management
- Customer service
- Cash handling
- QuickBooks
- Front desk
- Windows
- Presentation skills
- Hospitality
- Behavior Management
- Residential Cleaning
- Behavioral Health
- Addiction Counseling
- Social Work
- Special Education
- Child & Family Counseling
- Behavioral Therapy
- Mental Health Counseling
- Meeting Facilitation
- Intake Experience
- Computer Networking
- Management
Certification
- Certified Quality Customer Service
- Certification of Applied Science in Substance Abuse and Disorders
Timeline
Customer Service Representative
Circle K
03.2024 - 06.2024
Content Creator
Self Employed Services
03.2020 - Current
Business Owner
Precision Custom Cleaning, LLC
11.2019 - 03.2024
Peer Support
AZ Department of Correction
07.2015 - 11.2019
Associate Of Applied Science - Quality Custom Service
Maricopa Community Colleges, Rio Salado Community College
Associate Of Applied Science - Substance Abuse Disorders
Rio Salado College
GED - GED
Maricopa Community Colleges, Rio Salado Community College