QUINTINA ROSS
Atlanta,GA
Summary
Enthusiastic, meticulous, self-motivated, & quick learner eager to obtain a challenging position in which will allow me to advance and expand my existing skills while acquiring and developing new abilities Professional Profile: Self-motivated, detail oriented leadership, time management skills, team oriented and strong communication skills.
Overview
14
14
years of professional experience
Work History
Admin /Hand, Admin /Receptionist
CKS Packaging.com
Atlanta, GA
04.2018 - Current
- Greeting Visitors, Lunch ordering , multi-line phone system , Filing , UPS , Daily mail ,
- Assist the accounting department with daily check runs , team oriented , multi-task different levels of priorities , Take ownership of my position and anything else that needed to be done in the office to keep it running in the proper manner.
Accounts payable clerk
CKS Packaging.com
Atlanta, GA
04.2018 - Current
- Managing accounts payable using accounting software
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
Customer Service Representative
03.2016 - 01.2018
- Responded to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
- Recorded customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
- Followed standard operating procedures to ensure consistency and accuracy
- Addressed customer's inquiries and resolve problems to ensure that appropriate changes are made
- Referred unresolved customer grievances to designated departments for further investigation
- Communicated with supervisor regarding any potential needs or concerns
- Performed data entry accurately
- Performed other duties as assigned by manager.
Customer Service Representative
Transcom
San Antonio, TX
02.2014 - 06.2016
- Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Redirected problems to appropriate resource
- Accurately process and record call transactions using a computer and designated tracking software
- Offered alternative solutions where appropriate with the objective of retaining customers' and clients' business
- Organized ideas and communicate oral messages appropriate to listeners and situations
- Scheduled call backs to customers when necessary
- Maintained system information, changes and updates.
Recruiter / Office Manager
Temps 2 Day
San Antonio, TX
11.2012 - 10.2013
- Provided a wide array of administrative, clerical, and basic bookkeeping support services
- Managed payroll and benefits information and processing, timesheets, and communications
- Scheduled and coordinate meetings, appointments and travel arrangements for managers or supervisors
- Prepared agendas for meetings and prepare schedules record, compile, transcribe and distribute minutes of meetings
- Opened, sorted and distributed incoming correspondence
- Maintained office supply inventories
- Coordinated maintenance of office equipment
- Microsoft Office, Quick books and data entry of employee information
- Recruited, screened, interviewed, and recommended prospective employees for employment in entry-level and experienced technical positions
- Coordinated and conducts orientation for new employees
- Coordinated and maintain records for staff, telephones, parking and petty cash- payment cards and inspections.
Education
GED -
Clover Park Technical College
Lakewood, WA1996
Skills
- Administrative
- Basic
- Clerical
- Oral
- Clients
- Data entry
- Meetings
- Microsoft Office
- Office
- Office equipment
- Filing
- Payroll
- Quick books
- Maintain records
- Supervisor
- Faxing
- Telephones
- Phone
- Document Scanning
- Office Equipment Operation
Timeline
Admin /Hand, Admin /Receptionist
CKS Packaging.com
04.2018 - Current
Accounts payable clerk
CKS Packaging.com
04.2018 - Current
Customer Service Representative
03.2016 - 01.2018
Customer Service Representative
Transcom
02.2014 - 06.2016
Recruiter / Office Manager
Temps 2 Day
11.2012 - 10.2013
GED -
Clover Park Technical College
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