Quinton Allen
Olive Branch,MS
Summary
Innovative accounting professional proficient in extracting financial data from various reporting systems and suggesting key operational changes. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Excellent communicator with 5 years in a demanding call center environment as a Customer Service Representative.
Overview
13
13
years of professional experience
Work History
Picker Packer
Nice North American
06.2022 - Current
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Performed cycle counts and inventory control to accurately track product levels.
- Attached identifying tags to containers to mark with identifying shipping information.
Picker
Five Below Inc
05.2018 - 06.2022
- Printed labels, packaged boxes and loaded into outbound containers.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Removed items from shelves or storage bins and scanned tags.
- Pulled orders in an efficient manner to maintain demanding productivity goals.
- Promoted reduction in fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Conducted monthly inventories of materials on the work floor.
- Supervised material flow, storage and global order fulfillment.
- Estimated weights, heights and centers of balance to make precise placements.
- Established long-term customer relationships through prompt and courteous service.
Auditor
PQSI
10.2016 - 02.2018
- Drafted the complete annual audit reports including all footnote disclosures.
- Created presentation formats for monthly/quarterly reviews of expense charge-outs.
- Collected and reported monthly expense variances and explanations.
- Assisted management with the finalization of the annual expense plans.
- Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
- Maintained fixed asset module and calculate and record monthly depreciation expense.
- Reconstructed accounting records from clients' checks and cash receipts.
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
- Provided timely actuals, forecast and budget data for IT and corporate management.
- Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards.
- Worked with management at the project level to ensure expense plans are achieved.
- Worked with managers to develop annual expense plan goals.
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
- Drafted and reviewed financial statement compilations before being approved by partners.
- Prepared accurate financial statements at end of the quarter.
- Responsible for all phases of certified audits for CPA firm of 85.
- Discovered major instances of fraud, embezzlement and large balances due.
- Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
- Managed $240 million prescription drug rebate revenue program forecasting, operations, accounting close and reporting .
- Supervised accounts receivables clerks, team of five.
- Responsible for client asset base including bond funds and city funds.
- Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.
Package Handler
UPS Customer Center
03.2011 - 11.2017
- Coordinated with freight forwarders to expedite international shipments.
- Redirected shipments en route in response to customer requests.
- Loaded products weighing up to pounds onto trailers for delivery.
- Maximized sales by shipping on time and accurately.
- Loaded and unloaded pieces into boxes for shipment.
- Forecasted manpower requirements based on daily workload and company targets.
- Received, stored and shipped goods and materials.
- Picked up incoming stock and delivered materials to designated locations.
- Optimized production scheduling to lower production costs.
- Divided cargo received by account Number and intended location.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Unloaded cargo from truck with hand trucks and pallet jacks.
Picker
Technicolor
07.2015 - 12.2015
- Used item Numbers to properly stock warehouse.
- Loaded and unloaded pieces into boxes for shipment.
- Maximized sales by shipping on time and accurately.
- Trained staff on material handling processes to reduce shipping times.
- Received, stored and shipped goods and materials.
- Picked up incoming stock and delivered materials to designated locations.
- Optimized production scheduling to lower production costs.
- Sorted cargo before loading and unloading.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Education
High School Diploma -
Southwest Tennessee Community College - Union Avenue Campus
Memphis, TNHigh School Diploma - undefined
Olive Branch High School
Olive Branch, MS2010
Skills
- Audit reporting
- Microsoft Office Suite proficiency
- Internal and external auditing
- Certified in Risk and Information Systems Control (CRISC)
- Strong interpersonal skills
- Accomplished in project management
- Creative thinker
- Customer relations
- PeopleSoft and Essbase
- Exceptional communicator
- Performance audits
Timeline
Picker Packer
Nice North American
06.2022 - Current
Picker
Five Below Inc
05.2018 - 06.2022
Auditor
PQSI
10.2016 - 02.2018
Picker
Technicolor
07.2015 - 12.2015
Package Handler
UPS Customer Center
03.2011 - 11.2017
High School Diploma -
Southwest Tennessee Community College - Union Avenue Campus
High School Diploma - undefined
Olive Branch High School
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