Quinton Brown
Vancouver,WA
Summary
Avid Traveler with customer service and extensive experience at Alaska Air Group, excelling in issue resolution and team leadership.
Passionate Barista with solid background in creating high-quality beverages and providing personable customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Alaska Air Group
10.2024 - Current
- Assisted passengers with check-in processes and boarding procedures to enhance travel experience.
- Provided accurate information regarding flight schedules and airport services, ensuring customer satisfaction.
- Collaborated with team members to manage luggage handling and lost baggage inquiries effectively.
- Utilized reservation systems to process ticket changes and upgrades for passengers efficiently.
- Trained new agents on customer service techniques and system operations for improved team performance.
- Supported the team of Passenger Service Agents and scheduled their daily tasks.
Barista
Black Rock Coffee Bar
07.2024 - 12.2024
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Provided exceptional customer service, enhancing guest experience through personalized interactions.
Barista Trainer
Dutch Bros Coffee
08.2023 - 06.2024
- Traveled to different states to help spread the Dutch Bros culture.
- Trained a completely new crew while opening a brand new shop.
- Developed and implemented training programs for new baristas to ensure consistent service quality.
- Mentored team members on beverage preparation techniques and customer service excellence.
- Evaluated employee performance and provided constructive feedback to enhance skills and efficiency.
Associate
In-N-Out Burger
01.2023 - 08.2023
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment safely and efficiently during peak hours.
- Assisted with food preparation and assembly to ensure quality standards.
Barista Manager
Dutch Bros Coffee
04.2021 - 08.2023
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas on product knowledge and efficient workflow practices.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Developed employee schedules to ensure adequate coverage during peak hours while maintaining labor cost efficiency.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
High School Diploma -
- 3.8 GPA
- Extracurricular Activity: Welding
Skills
- Customer service management
- Coordinating schedules
- Cash management
- Travel documentation
- Reservation systems
- Airport security
- Sales expertise
- Critical thinking
- Detail-oriented
- Team leadership
- Issue resolution
- Decision-making
Timeline
Passenger Service Agent - Alaska Air Group
10.2024 - Current
Barista - Black Rock Coffee Bar
07.2024 - 12.2024
Barista Trainer - Dutch Bros Coffee
08.2023 - 06.2024
Associate - In-N-Out Burger
01.2023 - 08.2023
Barista Manager - Dutch Bros Coffee
04.2021 - 08.2023
South Umpqua - High School Diploma,