Quinton Chatman
Davenport,FL
Summary
Motivated and adaptable individual seeking an entry- level position in the hospitality or retail industry. Excited to leverage my customer service skills, strong work ethic, attention to detail and passion for creating positive shopping experiences. Ready to contribute to a team-driven environment.
Knowledgeable and dedicated customer service professional with extensive experience in the Health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Desserts by Q. Bakery
06.2021 - Current
- June2021 – Current (Seasonal)
Customer Service Representative
GetInsured
08.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Server Assistant
Colton’s Steakhouse
05.2022 - 08.2022
- Responsibilities: Provided exceptional customer service, answering inquiries, and ensuring a positive experience
- Handled cash transactions accurately, conveyed information to customers, colleagues, or superiors clearly
- Maintained cleanliness, setup dining areas and ensured tables were properly equipped with utensils and condiments in dining areas
- May2022 – August2022 (Summer Position)
Education
High School Diploma - undefined
Davenport High School
Davenport, FLSkills
- Customer Service
- Teamwork
- Communication
- Adaptability
- Problem-solving
Communication
Ability to convey information clearly and listen attentively.
Leadership
As a high school senior and football player, I bring the ability to be a team leader. I am also equipped with customer service experience gained from previous roles, eager to transition these skills into a new role.
Timeline
Customer Service Representative
GetInsured
08.2024 - 12.2024
Server Assistant
Colton’s Steakhouse
05.2022 - 08.2022
Customer Service Associate
Desserts by Q. Bakery
06.2021 - Current
High School Diploma - undefined
Davenport High School
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