Experienced with comprehensive client assessments and community outreach and public health education, providing vital support to improve community well-being. Ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services and interpersonal skills to engage and educate diverse populations. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Equitas Health
04.2024 - Current
Built strong relationships with local landlords to increase available housing options for clients in need.
Improved client housing stability by developing individualized case management plans and providing ongoing support.
Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Supported continuous improvement efforts within the HIV case management program by actively participating in quality assurance initiatives.
Conducted in-home visits to provide supportive services.
Promoted harm reduction strategies and mental health first aid to clients.
OhioRISE Care Coordinator
Buckeye Ranch
08.2024 - 05.2025
Facilitated multi-system planning for children and families involved child serving organizations including Children Services, ADAMH Board, Developmental Disabilities, Juvenile Court and school districts.
Built and managed the multi-system team by making linkages and referrals if needed, including informal and natural supports.
Completed documents and data maintained in client files including the CANS assessment (Child and Adolescent Needs and Strengths), safety and crisis plans, progress notes, plan of care and funding details.
Performed wraparound and trauma-informed care for client engagement and transitional progress.
Non-Medical Case Manager/Behavior Health
Partners For Kids - Nationwide Children's Hospital
06.2021 - 06.2023
Supported population health program initiatives through outreach activities.
Supported and completed care coordination activities, including post discharge calls to families of children in the PFK population after an inpatient admission (from any facility) and emergency department diversion interventions.
Completed behavior health activities including care plan development, linkage to internal and external behavioral health services and resources, and child/family intervention.
Supported behavioral health and disease management programs, including scheduling, data entry, report generation and distribution, and communication with internal and external entities.
Interacted with Medicaid managed care health plans on needed data exchanges, including daily discharge reports for post discharge calls, results of post discharge calls, emergency department diversion activities, daily disease management reports, etc.
Researched patient eligibility and capitation status with regards to Medicaid managed care health plans via Medicaid and health plan web portals.
Clinical Therapies Coordinator
Developmental - Nationwide Children's Hospital
01.2020 - 06.2021
Entered data, generated reports, and produced tracking documents.
Managed clinical referral queue for patient evaluations and treatment needs and provider active patient reports to ensure accuracy for recurring treatments.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Facilitated cross-departmental workshops to identify process improvements.
Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires with support of management.
Network Relations Specialist
Aetna
04.2015 - 12.2019
Audited provider contracts to ensure proper credentials, accreditation and paperwork legibility per company and CMS standards.
Handled and facilitate provider electronic remittance and EFT status for processing.
Followed up with providers on appeal status for claims and missing contract deliverables.
Participated with manager and team members on illogical reports to ensure follow compliance with Ohio Department of Medicaid.
Performed data entry for contracts and provider change request.
Facilitated team meetings, training roll outs and education presentations.
Education
ODMHAS Certification - High Fidelity Wraparound ODMHAS
Case Western Reserve University
Mansfield, OH
01-2023
Skills
Behavioral support
Mental health assessment
Trauma-informed care
Community resource navigation
Supportive counseling
Client advocacy
Multicultural sensitivity
Mental Health First Aid Certified
Certification
Mental Health First Aid
High Fidelity Wraparound
Cultural Competency
Trauma-Informed Care
Community Health Worker
Mental Health First Aid
Trained to recognize, respond to, and support individuals facing mental health or substance use challenges in the workplace.
Timeline
OhioRISE Care Coordinator
Buckeye Ranch
08.2024 - 05.2025
Housing Case Manager
Equitas Health
04.2024 - Current
Non-Medical Case Manager/Behavior Health
Partners For Kids - Nationwide Children's Hospital
06.2021 - 06.2023
Clinical Therapies Coordinator
Developmental - Nationwide Children's Hospital
01.2020 - 06.2021
Network Relations Specialist
Aetna
04.2015 - 12.2019
ODMHAS Certification - High Fidelity Wraparound ODMHAS