Quinton Douglas

As a shift manager I performed the following tasks

• Supervised employees and oversaw quality compliance with company standards for food and services.
• Trained and mentored new employees to maximize team performance.
• Exercised composure under pressure and in escalated customer service scenarios.
• Opened the store in the morning and balanced all registers, as well as prepared the kitchen for the work day.
• Closed the store at the end of the day by balancing registers as well as solving any register problems, and/or errors that may have occurred during the day.
• Multitasking while closing/opening store, by assisting employees while cleaning the kitchen and closing/opening registers.
• Excelled in every store position and regularly backed up front-line staff.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.