Quinton Hartzheim
Bozeman,MT
Summary
Originally from Bozeman, I have moved back due to an unfortunate family event. I have over 25 years' experience in the service industry. I am a different breed when it comes to this profession and ask to please reach out to my references (affiliations) to know my full potential.
Hospitality professional with background in leading bar operations and creating exceptional guest experiences. Successfully managed bar staff, ensuring seamless service and high standards of quality. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Proficient in mixology and customer service, valued for leadership and interpersonal skills.
Conducted weekly and monthly promotions such as holiday events, meat raffles, bingo, sporting events, and promotions for the companies I worked with.
Dynamic individual with hands-on experience in weddings/events and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Private Wedding Bartender/Coordinator/Organizer
Over the Vines
05.2011 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Built relationships with vendors to manage orders and negotiate costs.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
Bartender/Cook Operator
Vicki Schultz (The Dam Tavern)
06.2014 - 09.2024
- A place where employees cook and bartend at the same time! Most days alone operating the jobs required for a restaurant bar and grill.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Operated grills, fryers and ovens to cook food items.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Lead Bartender/ Server & Special Event Leader
Lone Girl Brewing and Restaurant
04.2020 - 09.2024
- Organized and operated weekly events such as Fund Raisers, Meat Raffles, Bingo, Golf outings, Sporting events, and other Promotional events to benefit the business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Bartender/Server
Lazy Oaf Lounge
02.2012 - 08.2020
- Here you do it all for yourself. Great and seat guests with table service as well as making your own drinks for your section.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Nicolet Technical College
5364 College Dr, Rhinelander, WI 5450106.2004
High School Diploma -
Lakeland Union High School
9573 WI-70, Minocqua, WI 5454806.2002
Skills
- Superior customer service
- Highly reliable
- Team training and development
- Engaging personality
- Liquor, beer, and wine knowledge
- Complex Problem-Solving
- Hospitality service expertise
- Event Coordination
- Honest and Dependable
- Food and Beverage Service
- Supply Ordering
- Cleanliness standards
Affiliations
- Billie & Ryan Kratky (314) 540-3167
- Vicki Schultz (608) 438-8156
- Kevin Abercrombie (773) 383-8972
- Caleb Percevecz (210) 845-0996
- Andy Larson (608) 443-8312
Certification
Ordained Minister (Universal Life Church)
Server/Bartender License (Wisconsin)
Certified Nursing Assistant
Timeline
Lead Bartender/ Server & Special Event Leader
Lone Girl Brewing and Restaurant
04.2020 - 09.2024
Bartender/Cook Operator
Vicki Schultz (The Dam Tavern)
06.2014 - 09.2024
Bartender/Server
Lazy Oaf Lounge
02.2012 - 08.2020
Private Wedding Bartender/Coordinator/Organizer
Over the Vines
05.2011 - 09.2024
Nicolet Technical College
High School Diploma -
Lakeland Union High School
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