Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Quinton J. McCoy-Rosario

Ocala

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Bonefish Grill Restaurants
04.2024 - Current
  • Led cross-functional teams to optimize operational workflows and enhance productivity.
  • Developed and implemented strategic initiatives that improved departmental efficiency and service delivery.
  • Mentored junior staff, fostering professional growth and enhancing team capabilities.
  • Analyzed performance metrics to identify areas for improvement and drive process enhancements.

QA Corporate trainer

Miller’s Ale House
11.2019 - 04.2024
  • Developed and delivered training programs to enhance employee skills and knowledge.
  • Facilitated workshops focused on operational efficiency and customer service excellence.
  • Assessed training needs through observations and employee feedback to improve course content.

Front of the House Restaurant Manager

FMK Group/ Belle Glade Country Club
06.2019 - 11.2019
  • Manage employees, operations, and guest recovery.
  • Write the Schedule as well as dealing with FOH Management
  • Oversaw daily operations, ensuring high-quality service and customer satisfaction.
  • Developed and implemented training programs for staff, enhancing service delivery and efficiency.

Food and Beverage Supervisor, Front Desk, Guest Services

AC Hotel by Marriott Gainesville Downtown
12.2017 - 05.2019
  • Manage all employees, handle money, and deal with FOH and BOH management.
  • Manage all Food & Beverage, Catering, Banquet as well and Reception.
  • Certified in several positions and emphasize customer service.

Server, Room Service, Bartender, F&B Supervisor, Reception

Doubletree by Hilton
10.2016 - 09.2017
  • Managed all employees, handled money, and dealt with FOH and BOH management.
  • Manage all Food & Beverage, Banquets, and Reception.
  • Certified in Room Service, Bartender, and Guest Recovery.

Mid Manager, Corporate Trainer, Server

Red Robin Gourmet Burgers
01.2015 - 06.2017
  • Manage all employees, handle money, and deal with FOH and BOH management.
  • Closed the restaurant and trained other cooks.
  • Certified in several positions and emphasize customer service.

Education

Florida International University
Miami, Florida
06.2012

High School Diploma - undefined

Booker High School
Sarasota, Florida
06.2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Operations management

Certification

Manager ServeSafe, CPR, TIPS, Crowd Manage, Micros 2700-3200, Fosse, OnQue, Office

Affiliations

  • S.P.E.A.K. - Director of Marketing
  • Organized events, handled marketing, and discussed possible mergers and partnerships with other companies organizations.
  • Handled paperwork, accounts, and handled the phone.
  • C.O.B.O.L. - Member
  • Cast deciding votes on current issues that the School Board and the community faced.

Timeline

Manager

Bonefish Grill Restaurants
04.2024 - Current

QA Corporate trainer

Miller’s Ale House
11.2019 - 04.2024

Front of the House Restaurant Manager

FMK Group/ Belle Glade Country Club
06.2019 - 11.2019

Food and Beverage Supervisor, Front Desk, Guest Services

AC Hotel by Marriott Gainesville Downtown
12.2017 - 05.2019

Server, Room Service, Bartender, F&B Supervisor, Reception

Doubletree by Hilton
10.2016 - 09.2017

Mid Manager, Corporate Trainer, Server

Red Robin Gourmet Burgers
01.2015 - 06.2017

High School Diploma - undefined

Booker High School

Florida International University

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