Quinton Jones
Payson,UT
Summary
Focused supervisor with over 35 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Knowledgeable supervisor with over 35 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable supervisor with strong ability in tasks. Offering skill and motivation. Highly organized, proactive and punctual with team-oriented mentality.
Overview
32
32
years of professional experience
Work History
Supervising Manager
P.E.P. systems
Payson, UT
03.1991 - 06.2023
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Managed budgets associated with projects or initiatives within the department.
- Evaluated existing processes regularly for potential optimization opportunities.
- Partnered with vendors to negotiate contracts for services related to operations.
- Participated in industry-related events and conferences to stay abreast of the latest developments.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Created company handbook to document corporate policies and procedures.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Prepared financial analysis for contract negotiations and product investment decisions.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Interpreted and explained work procedures and policies to brief staff.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Researched and prepared reports required by management or governmental agencies.
- Analyzed financial activities of department to share budgetary input with managers.
Education
GED -
UVUU
Orem, UT04-2012
Skills
- Recruitment and hiring
- Maintenance Oversight
- Staff Evaluation
- Budget Planning
- Facilities Inspection
- Program Planning
- Team Development
- Regulatory Compliance
- Scheduling
- Office Management
- Performance Management
- Employee Supervision
- Budget Management
- Facilities Maintenance
- Appointment Scheduling
- Financial Reporting
- Travel Coordination
- Payroll Administration
- Bookkeeping
- Administrative Management
- Inventory Management
- Report Preparation
- Staff Management
- Leadership Development
- Continuous Improvement
- Decision-Making
- Team Collaboration
- Interpersonal Skills
- Root Cause Analysis
- Workflow Planning
- Professional Demeanor
- Cross-Functional Collaboration
- Documentation and Recordkeeping
- Problem-Solving
- Multitasking and Organization
- Performance Improvement
- Customer Service
- Operations Management
- New Hire Orientation
- Time management abilities
- Attention to Detail
- Staff Development and Training
- Microsoft Office
- Coaching and Mentoring
- Staff Scheduling
- Budget Administration
- Excellent Communication
- Written Communication
- Leadership and Change Management
- Phone and Email Etiquette
- Presentation Design
- Time Management
- Schedule Management
- Support Services
- Quality Assurance
- Project Management
- Event Coordination
- Schedule Coordination
- Staff Training
- Active Listening
- Team building
- Team Leadership
- Multitasking
- Scheduling and calendar management
- Business Administration
- Analytical Thinking
- Professionalism
- Policy Development
- Strategic Planning
- Problem-solving abilities
- Effective Communication
- Interpersonal Communication
- Problem-solving aptitude
- Task Prioritization
- Relationship Building
- Reliability
- Report Writing
- Adaptability and Flexibility
- Teamwork and Collaboration
- Project Coordination
- Self Motivation
- Handling Complaints
- Analytical Skills
- Organizational Skills
- Administration and Operations
- Workflow Optimization
- Motivational Leadership
- Adaptability
Affiliations
- love to play write percussion music. Enjoys outdoors. hiking and outdoor activites
Timeline
Supervising Manager
P.E.P. systems
03.1991 - 06.2023
GED -
UVUU
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