Summary
Overview
Work History
Education
Skills
Timeline
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Quinton Lewis

Manama,Bahrain

Summary

Enthusiastic Retail Service Specialist with 14 years of naval experience meeting the needs of the finest Sailors serving our country. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business and exceed sales goals consistently. Dedicated to mastery of store products, services and policies for optimum customer service. Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Medical Experience; He is effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Efficient in Healthcare Administrator managing day-to-day operations of medical facilities to provide high-quality care. Encourages staff to develop close relationships with patients and community members. Develops performance review frameworks to identify promotion opportunities. Guides staff towards reaching full potential.

Overview

16
16
years of professional experience

Work History

Department Leading Chief Petty Officer

NAVSUP FLC
Manama, Bahrain
03.2025 - Current
  • Facilitated team building activities among employees in the department.
  • Tracked progress on projects within the department and reported back to senior leadership.
  • Conducted weekly meetings with department staff members.
  • Prepared parcels for shipping using appropriate packaging materials.
  • Provided customer service at the front counter of the post office.
  • Updated and maintained databases with current information.
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.
  • Logged, processed, and followed up on merchandise authorization shipments in databases.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.
  • Documented and processed transactions and accurately administered sales orders.
  • Identified opportunities to reduce cost and improve productivity.
  • Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.

Afloat Trainer /Instructor

ATGWESTPAC
Yokosuka , JP
02.2023 - 02.2025
  • Trained newly enlisted Sailors to fill key billets and maximize productivity within our seventh fleet area of region.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.

Leading Chief Petty Officer

USS George Washington CVN73
Norfolk , VA
12.2019 - 01.2023
  • Led 35 Sailors and mentored 2 officers, accountable for $4 million in retail sales, generating $115,000 in profits.
  • Lynchpin in upgrading crew quality of life, improving retail and service operation by 40 percent.
  • Trained 110 Sailors during drills, resulting in 100 percent qualifications throughout the command.
  • Led a team of 15 First Class Petty Officers and 8 Chief Petty Officers in organization and planning while optimizing warfighting readiness.
  • Led 55 Chief Petty Officers and 35 First Class Petty Officers during Chief Petty Officer initiation.
  • Led 344 Sailors in numerous Physical Training sessions increasing command passing rate to 95%.
  • As Command Mentorship Coordinator provided professional guidance for 2,494 Sailors, increasing effectiveness of program by 25 percent for division.

Department Leading Petty Officer

USS Hue City CG-66
Mayport, FL
09.2017 - 09.2019
  • Expertly manage and supervise the efficient and profitable operation of retail and service
    activities afloat and ashore using microcomputers, which included the commissary store,
    barbershop, ship’s store, laundry, dry cleaning plants, retail store, soda fountain, and vending
    machines. Utilize microcomputers to procure ship's store merchandise, monitor stock levels
    and usage, account for sales and expenditures, maintain inventory records and generate
    financial returns.
  • Handle cash sales and collections, and make deposits. Operate and
    maintain various vending machines and cash registers. Expertly orchestrate and coordinate
    the efficient and profitable daily operations of the afloat sales and services activities using the
    automated Resale Operations Management (ROM) system with direct responsibility for sales
    performance and management of all store personnel.
  • Perform inventory and financial management functions and managed all service activities in
    ROM configured ships. Direct merchandising efforts, financial controls, proper procedures for
    retail and service outlet management, and supervise audits of automated ship’s store records,
    returns and related files and logs in ROM configured ships.
  • Successful in achieving budgeted
    sales and margining and managing all expenses within budget. Lead, train, and coach
    associates in the implementation of merchandising programs to maintain an in-stock position
    and price integrity to maximize sales and profitability.
  • Share leadership and decision-making
    responsibilities and build high performing service support store teams. Implement work
    methods, processes, and practices identified in conjunction with the senior leadership in order
    to maintain efficient operations.
  • Ensure all Navy merchandising standards are met and maintained on a daily basis, including
    merchandise resets, zone recovery, freight flow, daily inventory replenishment, price integrity,
    promotional and seasonal sets, merchandise displays, product literature and housekeeping.
    Effectively communicate store standards to associates to improve customer service, drive
    store sales and increase profitability.
  • Coach, train and develop associates informally and
    through formal training programs, providing both informal and formal job performance-based
    feedback. Perform routine, continuing budget functions involving the formulation, execution,
    and/or analysis of budgets for retail services activities and organizational components
    (commissary store, barbershop, ship’s store, laundry, dry cleaning plants, and retail store).

Master Trainer/Instructor/Equipment Manager

Naval Medical Education Training Institute
Camp Pendleton , CA
12.2014 - 08.2017
  • Provided technical oversight for organizational programs associated with business processes,
    resource management, organizational analysis, systems management, strategic planning,
    metrics and training.
  • Provided sound leadership and technical guidance as to appropriate course of action to take, priorities, resource requirements, and equipment/personnel allocations necessary to accomplish objectives.
  • Identified and reported significant issues
    regarding assigned actions and identified specified and implied tasks required to accomplish
    mission.
    • As Officer of the Deck, accountable for a 140-acre complex, encompassing 54 Sailors, 8 civilians
    and 27 expeditionary medical facilities. Responsible for the training and welfare of 12,000 staff and
    recruits daily.
    • As Master Training Specialist Coordinator, provided effective leadership, supervision, training, and mentorship to 55 Sailors and 8 civilian instructors. Determined learning objectives and task learning relationships, cluster learning events, organized course content, and developed instructional design plans. Utilized research data to develop curriculum plans incorporating the latest
    available data. Prepared, administered, analyzed, and validated exams, lesson plans,
    audiovisual aids, and texts for classroom instruction.
  • Developed, maintained, updated/
    modified, and adapted study guides, visual aids, written tests, training aids, and course outlines for formal course use.
  • Developed instructional material methodologies, which included order of presentation, level of interaction, feedback, and remediation. Ensured all
    training materials were current and in good working order. Used desktop publishing software
    to draft, edit, and layout, design, print, and distribute instructional and training materials.
  • Employed highly polished platform teaching skills, demonstration-performance, lecture,
    teaching interviews, guided discussion, and other teaching methods.
  • Demonstrated instructor
    and subject matter proficiency in classroom instruction and written materials. Presented
    material clearly, concisely, and in sufficient detail as to make it clear without sacrificing
    thoroughness and accuracy, and to ensure it was understood and comprehended by the
    students.
  • Organized, interpreted and adapted current instructional material as required to
    reach and motivate students. Remained cognizant of classroom participation and evaluated
    progress to identify requirements for individual improvement. Managed classroom
    responsibilities and maintained continuity of the learning process.
  • Used best practices in classroom preparation, student administration, test proctoring, and safety procedures to avoid interruptions in the training day and promote a safe and secure environment conducive to learning.
  • Administered performance and written tests to gauge student’s hands-on knowledge and understanding. Provided personalized feedback and counseling to students for both
    academic and non-academic problems. Maintained accurate records of student achievement
    and certified achievement of criterion objectives.

Retail Service Specialist

USS Blue Ridge LCC-19
Yokosuka , JP
03.2009 - 03.2014
  • Oversaw the performance of 12 personnel in the day-to-day operation of the ship’s laundry,
    barbershop, retail service store, vending machines, and equipment valued over $1.5M;
    accounted for cash funds in excess of $475K.
  • Provided sound leadership, supervision,
    direction, and training to supply clerks in all aspects of item and monetary accounting,
    inventory stock control, shipping and receiving, classification, standard and environmental
    storage, security, transfer and issuance of supplies and equipment, warehouse operations,
    and customer service. Used automated supply systems for researching, ordering, shipping,
    tracking, and receiving equipment and materials. Configure warehouse layout, location
    symbols, and property location systems. Prepared, analyzed, and evaluated inspection
    reports and procedures relating to supply efficiency activities.
  • Performed and monitored management (and procedural application) of manual or automated inventory control actions. Computed and accumulated data for use in analysis. Performed inventories, and ensured timely correction of discrepancies. Prepared, analyzed, and evaluated reports, procedures,
    and policy data.
  • Directed material management operations such as, direction and management of supply activities, including environmental compliance and inventory
    management. Determined, computed, and analyzed current and projected material requirements. Applied authorizations and allowances. Established and maintained stock
    levels.
  • Managed assigned information systems and applied approved standards and criteria to
    ensure proper implementation, operation, and results.
  • Developed plans, programs, policies
    and procedures to manage material management activities, including systems design and
    analysis, determination and computation of requirements, plans for activation and
    inactivation, facility requirements, equipment allowances, and material accounting.
  • Developed working capital fund operating programs and determined operating budget. Provided
    guidance on handling of readiness material stocks, including location, type of storage,
    protection, security, and quality control.
  • Developed work methods, techniques and local operating procedures for receipt, custody,
    care and/or distribution of material, some of which have special distribution and storage
    requirements. Performed program planning and budgeting for supply operations and
    determined funding priorities. Reviewed key management reports to track potential priority
    abuse and prevent delinquent documents/ rejects.
  • Researched and resolved functional
    problems involving supply, retail supply systems, and logistics automated systems. Analyzed
    and evaluated procedures, supply efficiency and equipment management activities.
    Performed a variety of task associated with the collection and analysis of data. Worked
    effectively with other to achieve and support quality improvement in all products and services.
  • Provided effective leadership, supervision, training, and assistance to a staff of up to 25
    personnel. Structured assignments and assigned work to subordinates based on priorities
    and deadlines, selective consideration of the difficulty and requirements of assignments, and
    the capabilities of employees, assuring that mission requirements were met.
  • Planned work to be accomplished by subordinates; set priorities and prepared schedules for completion of work; assigned work based on difficulty of assignment and capabilities of employees. Provided proper guidance and direction and continuous feedback on strengths and
    weaknesses.
  • Held employees accountable for satisfactory completion of work assignments.
    Identified developmental and training needs of employees, provided or arranged for needed
    development and training.

A-School Student

Military
Meridan , MS
01.2009 - 03.2009
  • Planned and completed group projects, working smoothly with others.
  • Maintained schedule of class assignments to meet deadlines.
  • Worked as team member on complex academic projects.
  • Followed course syllabus or lesson plan to perform and submit coursework and assignments.
  • Attended classes or courses to attain subject mastery and formal recognition.
  • Built positive relationships with professors and assisted with research and innovation.

Navy Sailor

US Navy
Great Lakes , IL
10.2008 - 03.2009
  • Engaged in safety drills by leading others in tasks.
  • Maintained government-issued certifications.
  • Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair.
  • Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
  • Wrote daily vessel reports and updated logs, detailing issues and remediation efforts.

Education

Bachelor of Arts - Business Administration

Columbia Southern University
Alabama
01.2021

Associate of Arts - General Studies

University of Managment And Technology
Virgina
01.2016

High School Diploma -

C.W. Hayes High School
Alabama
05.2008

Skills

  • Materials Organization
  • Training and Development
  • Observation Documentation
  • Heavy Lifting
  • Verbal and Written Communication
  • Willingness to Learn
  • Learning Skills Development
  • Curriculum Planning and Implementation
  • Learning Assessments
  • Instructional Materials Creation
  • Conflict Resolution
  • Online Teaching
  • Curriculum Development
  • Combat Operations
  • Emergency Readiness and Response
  • Problem-Solving
  • Works Well Under Pressure
  • Strong Work Ethic
  • Analytical Thinking
  • Equipment Maintenance
  • Data Collection and Analysis
  • Mission Planning

Timeline

Department Leading Chief Petty Officer

NAVSUP FLC
03.2025 - Current

Afloat Trainer /Instructor

ATGWESTPAC
02.2023 - 02.2025

Leading Chief Petty Officer

USS George Washington CVN73
12.2019 - 01.2023

Department Leading Petty Officer

USS Hue City CG-66
09.2017 - 09.2019

Master Trainer/Instructor/Equipment Manager

Naval Medical Education Training Institute
12.2014 - 08.2017

Retail Service Specialist

USS Blue Ridge LCC-19
03.2009 - 03.2014

A-School Student

Military
01.2009 - 03.2009

Navy Sailor

US Navy
10.2008 - 03.2009

Bachelor of Arts - Business Administration

Columbia Southern University

Associate of Arts - General Studies

University of Managment And Technology

High School Diploma -

C.W. Hayes High School

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Quinton Lewis