Quinton McMutuary
Michigan City,IN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Working in three careers to great success for 20 years I am now looking for my next venture using the skills and experience I have accumulated.
Overview
19
19
years of professional experience
Work History
Server/Bartender
Red Lobster
Michigan City, IN
08.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Crafted and customized service experiences for every guest encountered.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Store Manager
SUBWAY®Restaurants
Michigan City, IN
03.2022 - 07.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Teacher/Performer/Choreographer
South Bend Civic Theatre
South Bend, IN
11.2008 - 07.2021
- Planned routines for recitals and performances.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Jack-of-all trades was the best phrase to fit. From building sets and relationships to directing and choreographing award-winning shows and finally being a teacher of over 20 different subjects
Catering/Training Manager
Barbici
South Bend, IN
11.2018 - 12.2020
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Created an on-campus brand ambassador program boosting late night traffic significantly
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
FOH Manager
TGI Fridays Franchise
South Bend, IN
08.2004 - 10.2018
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Started as a Server and worked up the ranks to a Coach who then led the team of Coaches. Success at my original store earned myself a promotion where I led a team that lifted scores from a store-closing consistent low 60s to a steady low 90s score until my departure.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Associates In Integrated Studies - Musical Theater Performance
American Musical And Dramatic Academy - New York
New York, NY10.2006
Core 40 -
LaSalle High School
South Bend,IN06.2001
Skills
- Special Dietary Requirements
- Check Payment Processing
- Bill Computation
- To-Go Order Preparation
- Team-building
- Superb time management
- Detail-oriented
- Phone-less focus
Timeline
Server/Bartender
Red Lobster
08.2022 - Current
Store Manager
SUBWAY®Restaurants
03.2022 - 07.2022
Catering/Training Manager
Barbici
11.2018 - 12.2020
Teacher/Performer/Choreographer
South Bend Civic Theatre
11.2008 - 07.2021
FOH Manager
TGI Fridays Franchise
08.2004 - 10.2018
Associates In Integrated Studies - Musical Theater Performance
American Musical And Dramatic Academy - New York
Core 40 -
LaSalle High School
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