Quinton M. Williamson
Lynchburg,VA
Summary
Dynamic professional with extensive experience in customer service and leadership roles, dedicated to ensuring customer satisfaction and effectively resolving issues. Proven ability to thrive in fast-paced environments, adapting quickly to changing circumstances while maintaining a focus on quality and efficiency. Well-versed in cleaning and sanitizing protocols, demonstrating a commitment to safety and hygiene standards. Complemented by a solid educational foundation in business management and leadership, equipped with the skills necessary to drive team success and enhance operational performance.
Overview
12
12
years of professional experience
Work History
Shipping Lead
Flowers Foods
06.2024 - 10.2024
- Stayed up to date on freight and shipping practices and regulations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated between customers, suppliers, and shipping companies to check on deliveries.
- Sent booking requests to freight forwarders and generated bills of lading.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Sanitation Lead
ABM
07.2020 - 06.2024
- Responsible for leading team to ensure the successful completion of all tasks
- Responsible for leading team in the absence of manager
- Report performance issues to my supervisor
- Set daily expectations for all employees
- Meet with all employees daily for task communication and daily safety review
- Follow up on daily tasks with each individual and assist where needed
- Communicate with customer on daily needs
- Make sure all employees are wearing their proper PPE and GMPs
- Inspect each employees’ tasks for quality and cleanliness
- Make sure employees are staying on task
- Correct employees if they are observed doing unsafe acts or using equipment improperly
- Hold a pre-shift Safety and stretching meeting
- Job Title: Sanitation Helper
- Responsible for maintaining a clean and safe work environment
- Clean and sanitize industrial equipment
- Make sure the grounds and surrounding area are cleaned and well maintained
- Assist other coworkers in completing task or showing them how to complete a task
- Highpoint covid cleaning
Assistant Manager
Jiffy Lube
02.2019 - 07.2020
- Company Overview: Automotive Repair
- Responsible for helping create schedules
- Directed employees on tasks to be completed in a timely manner
- Open and closed store
- Conversing with and helping customers with any concerns or complaints to find a solution that made them satisfied
- Handling the daily deposit to the bank
- Tasked with ordering supplies, uniforms and equipment that shop and employees needed
- Watched and supervised the floor
- Completed classes on JLU to become certified in customer service, automotive care, as well as management
Maintenance and Turn Team Member
Priority One
09.2017 - 12.2018
- Company Overview: Property Management Company
- Performed maintenance on home appliances
- Fixed any damages caused by tenants to interior and exterior of residence
- Restored, refurbished and painted homes and apartments after tenants would move out
- Cleaned grounds of all properties and residences
Team Lead
Cardinal Glass
06.2015 - 08.2017
- Company Overview: Warehouse Manufacture for Windows & Doors
- Directed employees on completing customer orders within a strict time frame
- Held pre-shift meeting to communicate tasks that must be fulfilled by the end of the shift
- Kept constant communication with other departments to make sure the correct product was being sent
- Operated various pieces of industrial machinery to produce product
Delivery Driver
Domino’s Pizza
02.2013 - 03.2015
- Company Overview: Pizza Restaurant
- Conversed with customers in person and over the phone
- Prepared and quality checked each order
- Carefully navigated food to customers
- Cleaned the entire shop during closing
Education
Diploma -
C.D. Hylton Highschool
01.2013
Business Management
American Intercontinental University
01.2020
Criminal Justice
Miller-Motte Technical College
01.2018
Skills
- Employee coaching
- Loading and unloading
- Inventory audits
- Inventory counts
- Shipping operations
- Warehouse management
Timeline
Shipping Lead
Flowers Foods
06.2024 - 10.2024
Sanitation Lead
ABM
07.2020 - 06.2024
Assistant Manager
Jiffy Lube
02.2019 - 07.2020
Maintenance and Turn Team Member
Priority One
09.2017 - 12.2018
Team Lead
Cardinal Glass
06.2015 - 08.2017
Delivery Driver
Domino’s Pizza
02.2013 - 03.2015
Criminal Justice
Miller-Motte Technical College
Diploma -
C.D. Hylton Highschool
Business Management
American Intercontinental University
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