Quinton Naves
Kentwood
Summary
Dynamic Senior Property Catastrophe Claims Adjuster with extensive experience at Travelers Insurance, excelling in high-severity loss evaluations and settlement negotiations. Proven track record in managing complex claims, enhancing customer advocacy, and reducing loss ratios through effective fraud identification and operational decision-making. Proficient in Xactimate estimating and policy interpretation.
Overview
16
16
years of professional experience
Work History
Senior Property Catastrophe Claims Adjuster
Travelers Insurance
10.2023 - Current
- Deployed nationwide to manage complex property claims arising from catastrophic events, including large-loss and total-loss exposures.
- Conducts comprehensive on-site inspections, interviews insureds, documents damages, and prepares detailed reports supporting claim decisions.
- Interprets homeowners, personal lines, liability, and commercial policy language to determine coverage, scope, and settlement authority.
- Develops accurate repair estimates using Xactimate, ensuring alignment with policy provisions, carrier guidelines, and cost controls.
- Independently manages full claim lifecycle while meeting strict regulatory and internal deadlines.
- Communicates empathetically and decisively with policyholders during high-stress loss situations, reinforcing trust and transparency.
- Identifies potential fraud indicators and partners with Special Investigations Units as appropriate.
- Drafts statements of loss and maintains defensible claim documentation supporting financial and legal review.
Senior Property Catastrophe Claims Adjuster
Farmers Insurance
10.2017 - 10.2023
- Traveled extensively to catastrophe sites nationwide to assess and document property damage caused by natural disasters.
- Conducted in-depth investigations, including claimant interviews, witness coordination, policy review, and damage classification.
- Evaluated fire, homeowners, personal lines, liability, and commercial claims with a focus on accuracy, fairness, and consistency.
- Prepared detailed repair estimates using Xactimate and negotiated settlements within policy and authority guidelines.
- Managed large CAT claim volumes while maintaining high customer satisfaction and timely resolution.
- Reduced loss ratios through disciplined claim handling, thorough investigations, and prompt settlements.
- Assisted policyholders with alternative living arrangements and detailed damage itemization during displacement events.
Total Loss Specialist
Farmers Insurance
08.2016 - 10.2017
- Calculated vehicle damage and claim values using HEART and Guidewire systems.
- Appraised a wide range of passenger vehicles, vans, and light trucks for total-loss determinations.
- Evaluated claims for potential fraud and coordinated with investigative teams when necessary.
- Determined salvage values and managed total-loss settlements from evaluation through resolution.
- Coordinated rental vehicles and repair guidance to support positive customer experience.
- Maintained high customer satisfaction through clear communication and efficient problem resolution.
Process Technician
Ventra Plastics – Plant #5
11.2011 - 08.2016
- Prepared equipment and machinery layouts, planned workflows, and analyzed production cost data.
- Utilized statistical tools to analyze process performance and identify inefficiencies.
- Diagnosed and resolved equipment issues through electrical and mechanical troubleshooting.
- Identified systemic process gaps and supported corrective action implementation.
- Ensured safety compliance by identifying hazards, preventing equipment fires, and coordinating with safety leadership.
Field Collection Representative
DTE Energy
12.2009 - 10.2012
- Negotiated repayment plans based on customer financial circumstances.
- Collected and applied payments accurately to customer accounts.
- Managed high-volume customer interactions while maintaining professionalism under challenging conditions.
- Updated and maintained accurate customer account records.
- Provided delinquency notifications and negotiated credit extensions to support account resolution.
Education
Bachelor of Business Administration -
Davenport University
Skills
- Catastrophe claims leadership
- Property and casualty analysis
- High-severity loss evaluation
- Risk assessment and mitigation
- Settlement negotiation
- Xactimate estimating
- Policy interpretation and compliance
- Fraud identification and collaboration
- Loss ratio management
- Customer advocacy and retention
- Operational decision-making
- Regulatory standards and documentation
Professional Attributes
- Decisive and ethical decision-maker
- Strong business and financial acumen
- Ownership-oriented mindset
- Calm under pressure during catastrophic events
- Trusted advisor to policyholders and stakeholders
- Committed to continuous professional growth
Timeline
Senior Property Catastrophe Claims Adjuster
Travelers Insurance
10.2023 - Current
Senior Property Catastrophe Claims Adjuster
Farmers Insurance
10.2017 - 10.2023
Total Loss Specialist
Farmers Insurance
08.2016 - 10.2017
Process Technician
Ventra Plastics – Plant #5
11.2011 - 08.2016
Field Collection Representative
DTE Energy
12.2009 - 10.2012
Bachelor of Business Administration -
Davenport University