Quinton Smith-Gee
Baltimore,MD
Summary
Accomplished in enhancing communication and operational efficiency at the Baltimore City Fire Department, I excel in creative problem solving and clear communication. Demonstrated leadership in training and emergency response, significantly improving performance metrics. Skilled in public speaking and adept at fostering trust within community and team settings.
Overview
23
23
years of professional experience
Work History
Fire Dispatch Trainer
Baltimore City Fire Department
08.2024 - Current
- Conducted quality assurance checks on recorded calls to ensure compliance with department standards, improving overall performance metrics.
- Played an instrumental role in resolving complex incidents by acting as a liaison between first responders and various support services available within the community.
- Conducted regular equipment checks and maintained inventory of supplies, ensuring dispatch center was properly stocked and functioning efficiently.
- Reduced errors in communication through strict adherence to established protocols and guidelines for radio transmissions.
Fire Dispatcher
Baltimore City Fire Department
05.2022 - 08.2024
- Improved communication between first responders and dispatch center through regular training sessions.
- Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
- Provided critical information to first responders with timely updates on evolving situations for informed decisionmaking.
- Safeguarded sensitive information related to emergency incidents through strict adherence to confidentiality policies and procedures set forth by the department.
Police Lieutenant
Baltimore City Police Department
11.2019 - 06.2021
- Established and enforced employee performance policies.
- Maintained accountability and streamlined oversight of departmental equipment and supplies.
- Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
Police Sergeant
Baltimore City Police Department
05.2014 - 11.2019
- Supervised and coordinated daily operations of patrol shifts of up to 25 patrol officers.
- Served as mentor and role model to junior officers.
- Answered emergency calls for help from citizens and business owners.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
Police Officer
Baltimore City Police Department
01.2002 - 05.2014
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Education
(Attended) 2002-2003 -
Baltimore City Community College
Baltimore, MDHigh School Diploma -
Northern Senior High School
Baltimore, MD06-2001
Skills
- Public speaking
- Creative problem solving
- Team exercises
- Time & stress management
- Planning and coordination
- Attention to detail
- Decision-making
- Clear communication
Timeline
Fire Dispatch Trainer
Baltimore City Fire Department
08.2024 - Current
Fire Dispatcher
Baltimore City Fire Department
05.2022 - 08.2024
Police Lieutenant
Baltimore City Police Department
11.2019 - 06.2021
Police Sergeant
Baltimore City Police Department
05.2014 - 11.2019
Police Officer
Baltimore City Police Department
01.2002 - 05.2014
(Attended) 2002-2003 -
Baltimore City Community College
High School Diploma -
Northern Senior High School
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