Quinton Stephens
Clinton Township,MI
Summary
Flexible, results-oriented Manager offering focused leadership and business operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
17
17
years of professional experience
Work History
Operations Assistant
Smokey Bones Bar & Fire Grill
01.2022 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Solved problems timely and effectively, ensuring customer satisfaction
Traveling General Manager
Smokey Bones Bar & Fire Grill
01.2015 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Smokey Bones
01.2015 - 03.2022
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Decreased labor by 2 percent.
- Increased total guest satisfaction by 1 percent.
- Increased total gross sales by 15k in 4 years.
Operations Specialist
Chili's Bar And Grill
10.2012 - 12.2014
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Lowering Direct Operating Expenses by controlling all areas of Cost of Good and sales.
- Decreasing total labor percentage while improving productivity.
- Tracked and analyzed reports to determine needed improvements
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
General Manager
Chiles's Bar And Grill
04.2010 - 09.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Chili's Bar And Grill
09.2006 - 08.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
High School Diploma -
Elmira High School
Elmira, NY06.2001
Skills
- Purchasing
- Business Management
- Health Code Compliance
- Staff Scheduling
- Operations Management
- Food Plating and Presentation
- Regulatory Compliance
- Supply Chain Management
- Inventory Control and Record Keeping
- Inventory Management
- Customer Engagement
- Recruitment
Timeline
Operations Assistant
Smokey Bones Bar & Fire Grill
01.2022 - Current
Traveling General Manager
Smokey Bones Bar & Fire Grill
01.2015 - Current
General Manager
Smokey Bones
01.2015 - 03.2022
Operations Specialist
Chili's Bar And Grill
10.2012 - 12.2014
General Manager
Chiles's Bar And Grill
04.2010 - 09.2012
Assistant Manager
Chili's Bar And Grill
09.2006 - 08.2012
High School Diploma -
Elmira High School
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