Quinton Tyner
Tampa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
USAA
04.2023 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Issued payouts to claimants.
- Successfully negotiated settlements with claimants and insurers.
- Examined photographs and surveillance and any other documents relating to claims.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Worked effectively in fast-paced environments.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Settled total loss for claimants and insured
- Participated in a project to help out capacity of the company
- Assisted leadership with day-to-day tasks to help out team members
Logistics Account Executive
Total Quality Logistics Inc.
05.2022 - Current
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Built professional sales presentations to promote services to groups of potential customers.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Building a portfolio of over 50 prospects by performing prospecting calls
- Facilitating freight movement by acting as a liaison between the client, carrier, shipper, and receiver.
- Locked in customer business with persuasive negotiation skills.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Serviced existing accounts on regular basis to maximize revenue.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
Customer Service Specialist/Bagger
Defense Commissary Agency
04.2015 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service improvement initiatives to decrease customer wait times.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with getting groceries loaded in their vehicles
- Organized food items in a timely matter to complete orders to customers.
- Maintained year long relationships with customers and having them return with their business.
Education
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL12.2021
Associate of Arts - Business
Hillsborough Community College
Tampa, FL12.2018
Skills
- Service Provider Communication
- Logistics Processes Planning
- Office Support
- Carrier Negotiations
- Microsoft Office Proficient
- 1 year proficiency in Arabic
- Freight Brokerage
- Data Interpretation
- Logistics and Supply Chain Software
- Accounts Payable and Accounts Receivable
- Claims process explanation
- Damage assessments
- Claims Investigation
- Risk Assessment
- Insurance regulations knowledge
- Claims Handling
- Policy Interpretation
Certification
Microsoft Excel
Timeline
Auto Claims Adjuster
USAA
04.2023 - Current
Logistics Account Executive
Total Quality Logistics Inc.
05.2022 - Current
Customer Service Specialist/Bagger
Defense Commissary Agency
04.2015 - 05.2022
Bachelor of Arts - Criminology
University of South Florida
Associate of Arts - Business
Hillsborough Community College
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