QUINTORIAN JENKINS
Montgomery,Alabama
Summary
Organized professional with a focus on enhancing customer service satisfaction and retention. Demonstrates strong multitasking abilities and effective teamwork, seeking increased responsibility. Skilled in executing merchandise initiatives and fostering a workplace culture aligned with organizational values, complemented by robust training capabilities.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Restaurant Captain
Aya- Elevation Hotel
Montgomery, AL
12.2025 - Current
- Supervised dining area to ensure excellent guest experience and service quality.
- Trained and mentored new staff on service protocols and menu knowledge.
- Coordinated with kitchen staff for timely food preparation and delivery.
- Managed table assignments to optimize seating and enhance guest flow.
- Conducted regular inventory checks to maintain stock levels of supplies.
- Performed daily opening, closing duties such as setting up the dining room, bar area prior to opening time.
- Inspected linens, silverware and dishes for cleanliness prior to service.
- Assigned server sections based on anticipated business.
Team Leader
Hyundai Glovis LLC
Montgomery, USA
07.2012 - Current
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest level of confidence with their work ethics
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Implemented new working processes that delivered continued improvements.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicate clear expectations and goals to each team member.
- Developed reputation as an efficient service provider with high levels of accuracy when taking care of TMs Lineside.
- Implemented process improvements to streamline shipping and receiving functions.
Sales Associate
Sam’s Club
Montgomery
02.2023 - 10.2024
- Processed sales transactions accurately and efficiently at the register.
- Greeted customers and provided exceptional customer service.
- Assisted customers in locating products throughout the store.
- Maintained organized merchandise displays to enhance customer experience.
- Trained new associates on store policies and procedures effectively.
Education
Associate Science In Nursing - Registered Nursing
Trenholm State Community College
Montgomery , Al 08.2024 - 09.2026
HIGH SCHOOL DIPLOMA -
Jefferson Davis High School
Montgomery, ALSkills
- Team oversight
- MS Windows proficient
- Daily workflow improvement
- Computer proficiency
- Safety processes and procedures
- Training development aptitude
- Strong conflict resolution skills
- Motivated team player
- Natural leader
- Excellent work ethic
- Active listening skills
- Exceptional communication skills
- Quick learner
- Typing speed 35 WPM
- Creative problem solver
- Strong interpersonal skills
- Detail-oriented
- Shipping and receiving professional
Timeline
Restaurant Captain
Aya- Elevation Hotel
12.2025 - Current
Associate Science In Nursing - Registered Nursing
Trenholm State Community College
08.2024 - 09.2026
Sales Associate
Sam’s Club
02.2023 - 10.2024
Team Leader
Hyundai Glovis LLC
07.2012 - Current
HIGH SCHOOL DIPLOMA -
Jefferson Davis High School