Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

QUINTUS, BRYCE PRISBREY

Colorado Springs,CO

Summary

Committed Broadband Technician with in-home service integration knowledge and equipment troubleshooting expertise built over a decade in technician roles. Personable and focused on delivering exceptional customer service to positively contribute to infrastructure technical team. Reliable Broadband Technician committed to delivering excellent broadband support and customer service to further the company mission and values. Aiming to leverage telecommunication system proficiency to bring value to a broadband technician role. Competent Telecommunications Technician bringing over more then a decade of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Committed Broadband Technician with in-home service integration knowledge and equipment troubleshooting expertise built over a decade in technician roles. Personable and focused on delivering exceptional customer service to positively contribute to infrastructure technical team.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Broadband Technician III

TDS Telecommunications
08.2021 - Current
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Provided customer with information and requirements for all services.
  • Trained new employees to properly perform installations and repairs.
  • Utilized industry equipment to analyze, identify, and resolve technical problems.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Resolved problems, improved operations and provided exceptional service.
  • Performed preventive maintenance of telecommunications equipment.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Coordinated installation of new users and relocations of existing users.

Broadband Technician

Spectra Broadband
12.2014 - 08.2021
  • Provided customer with information and requirements for all services.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Trained new employees to properly perform installations and repairs.
  • Utilized industry equipment to analyze, identify and resolve technical problems.
  • Complied with all company quality, security and safety guidelines.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Installed and configured new devices and Misc components.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Coordinated installation of new users and relocations of existing users.

Handyman

Bo’s Painting And Handyman Service
03.2009 - 12.2014

Maintenance & handyman. Remodel houses handyman repairs, electrical, plumbing, painting, carpentry, trouble shooting and repair.

  • Managed available parts, tools and materials inventory to maintain prompt response capability.
  • Installed lighting fixtures to improve lighting and increase energy efficiency.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Rewired and replaced faulty electrical components in equipment.

Maintenance Supervisor

Sports Village Fitness
11.2006 - 11.2008
  • Customer service, Maintenance on buildings, grounds, and pools, employee scheduling, budgeting, project planning and implementation, problem solving, supply purchasing, night security and other misc duties as needed.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.

Apprentice Electrician

Red Sands Electric Inc
10.2007 - 04.2008
  • Maintain, repairs, and install electrical equipment.
  • Install and repair electrical wiring light fixtures, plugs, switches, breaker boxes.
  • Read and follow through schematics on blueprints for pulling wiring.
  • Pulled wire through conduits and through holes in walls and floors.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Checked and performed electrical wiring through conduits and holes in walls and floors.
  • Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Identified and studied electrical problems to determine correct solutions.
  • Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
  • Connected wires to circuit breakers, transformers and other components to create working electrical systems.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Pulled EMT and PVC conduit wire according to plans and code requirements.
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.

Auto Glass Installer & Office Manager

Nationwide Auto Glass
07.2005 - 09.2006
  • Customer service, sales, cash handling, credit, collections, insurance billing, install auto glass, would perform auto safety inspections , and other misc office and shop duties.
  • Calculated materials and time needed for each job.
  • Operated tools, equipment, and machinery according to safety standards.
  • Accepted and processed payments for services.
  • Wrote tickets, updated accounts and closed out work orders.
  • Replaced windshields and windows in vans, trucks and cars.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Maintained inventory of automotive tools and installation materials.
  • Provided quality auto glass installation services, windshield replacement, and crack repair.
  • Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Carpet Cleaner

Carpets Plus Inc
03.2005 - 07.2005
  • Would clean carpets and tile.
  • Work at warehouse unloading trucks with carpet, furniture, and appliances.
  • Would deliver furniture, appliances to homes and install.
  • Also did misc job duties through out the store such as setting up displays and carpet removal from houses.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Performed specialty treatments on stains.
  • Operated in equipment safely and took care to watch out for children and pets.
  • Guided scrubbing machines over rug surfaces to loosen embedded dirt.
  • Inspected cleaning sites to provide cost estimates to customers.
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.

Lube Tech, Tire Tech Mechanic

Dixieland Tire & Auto
01.2005 - 03.2005
  • Would perform a number of duties such as oil changes, motor vehicle inspections, tire changes, flat repairs, and light mechanic work.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.

Assistant Manager

Jiffy Lube
02.2004 - 01.2005
  • Was responsible for the store, employees and customer satisfaction.
  • Sales, employee scheduling, pay inns & out’s, employee training and hiring.
  • Oil changes, safety inspections, light mechanic work, customer service, and cash handling.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Mechanic, Equipment Operator

Bryce Christensen Excavating
06.2001 - 02.2004
  • Would work on heavy equipment and tractor trailers doing such duties as oil changes, lubes, wheel bearings, drive lines, tires, brakes, air lines, some hydraulic work, and many other miscellaneous duties as needed.
  • Would work at job sites operating skid loader, bucket loaders, Track hoe and roller.
  • Serviced earth moving systems to promote safe and proper functioning.
  • Performed repairs, replacements and general maintenance on mining equipment.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Remove debris and leveled ground to prepare job sites for construction projects.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Serviced and maintained engines by performing regular oil and filter changes.

Education

No Degree - Health Sciences

Dixie State College
St. George, UT

Electrical Apprenticeship - Electrical

Dixie Technical College
St. George, UT

High School Diploma -

Millcreek High School
St. George, UT

Skills

  • Installation and configuration
  • Telecommunication system proficiency
  • Equipment installation and maintenance
  • System integration
  • Company product expertise
  • Complaint resolution
  • Equipment troubleshooting
  • Customer Relationship Management
  • Safety practices
  • Documenting activities
  • Customer Service
  • Critical thinking
  • Responsible
  • Configuring equipment
  • Troubleshooting systems
  • Educating customers
  • Device Installation
  • System Repair
  • Planning and Coordination
  • Wireless Networking
  • Hardware Installation
  • Electrical knowledge
  • Technical Support
  • Cable Management
  • Service Calls
  • Equipment Troubleshooting
  • Equipment Installation
  • Network Troubleshooting
  • Electrical Safety
  • Field Operations
  • Network configuration
  • Dispatch Communication
  • System Configuration

Accomplishments

    Broadband Premises Installer SCTE

    Broadband Premises Technician SCTE

    Broadband Technician NCTI

Certification


  • Certified Pool Operators License
  • Certified Nurses Aid
  • Utah State Auto Safety Inspector



Timeline

Senior Broadband Technician III

TDS Telecommunications
08.2021 - Current

Broadband Technician

Spectra Broadband
12.2014 - 08.2021

Handyman

Bo’s Painting And Handyman Service
03.2009 - 12.2014

Apprentice Electrician

Red Sands Electric Inc
10.2007 - 04.2008

Maintenance Supervisor

Sports Village Fitness
11.2006 - 11.2008

Auto Glass Installer & Office Manager

Nationwide Auto Glass
07.2005 - 09.2006

Carpet Cleaner

Carpets Plus Inc
03.2005 - 07.2005

Lube Tech, Tire Tech Mechanic

Dixieland Tire & Auto
01.2005 - 03.2005

Assistant Manager

Jiffy Lube
02.2004 - 01.2005

Mechanic, Equipment Operator

Bryce Christensen Excavating
06.2001 - 02.2004

No Degree - Health Sciences

Dixie State College

Electrical Apprenticeship - Electrical

Dixie Technical College

High School Diploma -

Millcreek High School


  • Certified Pool Operators License
  • Certified Nurses Aid
  • Utah State Auto Safety Inspector



QUINTUS, BRYCE PRISBREY