Success-driven, resourceful, and customer-focused Operations/Account Manager with 11+ years of experience in maintaining customer satisfaction, and retaining clients. Maintaining bookkeeping and handling sensitive, confidential records, and contributing to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities. I am seeking a remote position to fully utilize my professional skills with an organization.
Hi, I’m
Quinyetta Austin
Greensboro,NC
Summary
Overview
13
years of professional experience
Work History
Austin's Moving Company LLCGreensboro/Charlotte, NC
Operations/Account Manager
03.2011 - Current
Job overview
- Drafting and altering contracts for city/state and government bid purposes
- Review contracts that are expiring and then work directly with customers to secure purchase orders and new service contracts that meet their needs.
- Collaborate on sales strategies and coordinate quotes, overcome customer objections, and adjust proposals as required to ensure the best solution is presented to the customer.
- Getting potential client solicitations to plan moves and conveyances for private and office customers, quote mileage expenses, and close help concurrences with clients
- Keeping in contact with clients to cultivate a sound relationship
- Tackling client issues and ensuring that all clients are happy with their turn and administration of representatives
- Responding to customer-initiated interactions such as phone calls and emails, coordinating with the relevant team for handling
- Handling tax returns and all bookkeeping responsibilities
- Guaranteeing that all drivers comply with the North Carolina DMV standard Rules and Regulations
- Overseeing Accounts Payables and Receivables guarantee that all records are shut and fulfilled in somewhere around thirty days of delivered administrations
- Laying out cycles to improve worker fulfillment and execution through the round table, dealing with struggle, and valuably tackling issues
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Guaranteeing Company is fulfilling guidelines and guidelines of state necessities
- Overseeing organization objectives
- Making plans for installments for past due stockpiling clients
- Screening exchanges payable and receivable
- Making quarterly monetary reports, overseeing accounts through QuickBooks, and sending solicitations and Purchase orders
- Making installments owed by the organization to providers and loan bosses
- Paying merchants and recording obligations
- Involving a square framework with QuickBooks for charge card handling
- Getting personal investigations and driving records
- Making sure payroll is submitted timely and correctly weekly through ADP system.
- Managing employee pay, commission, and incentives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
United HealthCareGreensboro
Sr. Provider Data Professional
04.2013 - 06.2018
Job overview
- Finished support, reporting, and extricating information for different reports and examinations, starting data set improvement
- Provided generally investigation and input on got information and cycles to directors
- Filled in as testing for new frameworks and practices
- Provided criticism to administration with respect to perceptions, giving suggestions, and interaction changes and enhancements
- Expected client needs and proactively foster answers for meet them
- Tackled issues and contributed workaround
- Maintained principles for information base honesty and quality affirmation, facilitated remedial exercises to clean data set and hold clients, and oversee correspondence processes with different offices in regards to enhancements
- Directed reviews and gave criticism to decrease blunders and further develop cycles and execution, keeping up with current supplier information to guarantee the nature of the organization
- Addressed the supplier network region on organization IT tasks, revealing and following supplier calls and objections, or for the help, coordination, and creation of the paper registry cycles
- Answered contact suppliers and their workplaces to refresh supplier accreditations, office updates, and important information to keep up with framework trustworthiness.
Education
Superior Real Estate Ballantyne Charlotte NC
03.2019
University Overview
Lumberton High School- NC
05.2002
University Overview
University of North Carolina At PembrokePembroke, NC
Some College (No Degree) from Sociology/ Interdisciplinary Studies
University Overview
Skills
- Customer Service
- Report Preparation/Invoice
- Data Entry
- Cost Negotiation
- Attention To Detail
- Highly Motivated
- Microsoft Office
- Work Independently
- QuickBooks
- Follow Up Boss
- Share Point
- SaaS/Oracle/SAP
- Data Management
- Accounts Payable
- Multitasking
- Attentive Listening
- Team Leading Skills
- Problem-Solving
- Time Management
- ADP
- Sky Slope
- SIngle Sign On
- Project Management
- Data Analytics
- Accounts Receivable
- Presentation Skills
- Logistics and Scheduling
- Organizational Skills
- Interpersonal Skills
- Communication Skills
- Supra/Core Logic
- Zip Logic, KV Core
- Okata
- Product and Service Sales
- Contract Negotiation
- Account Servicing
- Cash Handling
- Team Member Motivation
- Full-Cycle Sales Process
- Quality Assurance
- Troubleshooting
- Managerial experience
- Residential Property Managers (NARPM) member
References
References
Available upon request.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It doesn't matter how slowly you go, so long as you do not stop.
Timeline
Sr. Provider Data Professional
United HealthCare
04.2013 - 06.2018
Operations/Account Manager
Austin's Moving Company LLC
03.2011 - Current
Superior Real Estate Ballantyne Charlotte NC
Lumberton High School- NC
University of North Carolina At Pembroke
Some College (No Degree) from Sociology/ Interdisciplinary Studies
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