Quinyonna McCormick
Nashville,TN
Summary
Dynamic Technical Support Representative with a proven track record at Asurion Call Center, excelling in technical troubleshooting and customer service. Expert in resolving complex issues and enhancing user experience through effective remote support. Recognized for improving support strategies and training new team members, ensuring high-quality service delivery.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Asurion Call Center
04.2025 - 01.2026
- Resolved customer inquiries regarding device issues and service plans.
- Provided expert guidance on troubleshooting procedures for various devices.
- Documented customer interactions in CRM system for future reference.
- Collaborated with team members to enhance support strategies and service delivery.
- Maintained up-to-date knowledge of new technology and service offerings.
- Assisted in training new representatives on customer support protocols.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Seasonal Tech Support Representative
Intuit
08.2024 - 02.2025
- Resolved customer inquiries regarding software functionality and troubleshooting procedures.
- Provided technical support via phone, chat, and email to enhance user experience.
- Documented customer interactions and issues in ticketing system for future reference.
- Assisted team in maintaining knowledge base articles to improve efficiency of support resources.
- Analyzed common support tickets to identify trends and recommend product improvements.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Customer Service Agent
Enterprise Mobility
10.2022 - 01.2024
- Resolved customer inquiries regarding device issues and service plans.
- Provided expert guidance on troubleshooting procedures for various devices.
- Documented customer interactions in CRM system for future reference.
- Collaborated with team members to enhance support strategies and service delivery.
- Maintained up-to-date knowledge of new technology and service offerings.
- Assisted in training new representatives on customer support protocols.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Seasonal Claims Processing Specialist
Nexterra Solutions
03.2024 - 10.2024
- Processed claims accurately, ensuring compliance with company policies and procedures.
- Assisted in reviewing and verifying claim documentation for completeness and accuracy.
- Collaborated with team members to improve claim processing efficiency and reduce turnaround times.
- Utilized claims management software to track and manage claim statuses effectively.
- Initiated internal audits regularly ensuring that all staff members followed established rules and guidelines which lead increased operational efficiency over time.
- Coordinated with other departments such as finance and coding teams to resolve any issues related to payment calculations or coding errors in submitted claims.
- Handled complex cases with a keen attention to detail, ensuring proper evaluation and adjudication of each claim.
- Collaborated with team members to ensure consistency in claims processing, resulting in reduced discrepancies.
Education
Bachelor of Science - Business Administration And Management
Miller Motte College
12.2025
Skills
Technical troubleshooting
Technical support
Product troubleshooting
Remote support
Customer service expert
Issue troubleshooting
Network diagnostics
Software installation
Data recovery
Technical issues analysis
Account management
Desktop support
Software diagnosis
Appointment scheduling
Windows 10
Technical documents comprehension
Network configuration
Performance testing
Timeline
Technical Support Representative
Asurion Call Center
04.2025 - 01.2026
Seasonal Tech Support Representative
Intuit
08.2024 - 02.2025
Seasonal Claims Processing Specialist
Nexterra Solutions
03.2024 - 10.2024
Customer Service Agent
Enterprise Mobility
10.2022 - 01.2024
Bachelor of Science - Business Administration And Management
Miller Motte College