Quinzella Romer
Miami,FL
Summary
To obtain a position within any field that is meaningful and challenging; which also contributes to my daily knowledge and growth to all my experiences. Talented laborer with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
26
26
years of professional experience
Work History
Masseuse
ZellaBodyTouch LLC
09.2016 - Current
- Performs inventory management for incoming & outgoing company products and parts necessary to manufacturing of products.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Short-Term disability benefit manager
Aetna Life/Disability Insurance
06.2006 - 09.2016
- Utilizes standard guidelines to make claim decisions, meet required standards and account specific performance guarantees to achieve goals and objectives, prioritizes and plans to manage time effectively to meet account standards, appropriate use of both internal and external resources to expedite accurate claim decision, Ability to work independently while managing multiple tasks and meeting deadlines, communicating and educating employees, employers and physicians to set appropriate expectations both verbally and in writing, documenting claim decisions/actions with a high attention to detail and entering data into appropriate claim processing systems accurately.
Customer Service Representative/ Cashier
Lowe's Home Improvement Company
10.2008 - 08.2016
- Provides quality customer service Assisting customers with all there shopping needs including assisiting customers in the selection demonstration, preparatio, and loading of merchandise.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Baggage Handler
Quality Aircraft Services
03.2005 - 09.2008
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Observed safety and privacy procedures in handling passengers' property.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
Medical Biller/Collector
10.2003 - 02.2005
- Take patient inquiries in regard to medical account receivables, Medical Billing/Collections self-pay and Contractual adjustment, Insurance appeals, follow up with user sites, Medicaid/Medicare a plus follow up with customers and insurance companies until invoices are paid in a timely manner.
Fuel Tester
Aircraft Services International Group
06.1998 - 09.2003
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
- Provided guidance on interpreting gas testing results, ensuring that team members understood the implications of detected gases for operations and worker safety.
- Supported incident investigations by providing expert insights into potential causes related to hazardous gases or air quality issues.
- Developed reports on identified trends in gas testing results, enabling better-informed decisions concerning operational adjustments or procedural changes.
- Evaluated the effectiveness of implemented safety measures by monitoring gas testing results and incident data over time.
- Assisted in the development of training materials and resources for team members to enhance their understanding of hazardous gases management principles and best practices.
Education
Graduate Certificate - Massage Therapist
Miami Dade College
Miami, FL05.1995
High School Diploma -
Miami Douglas Macarthur North Senior High School
Homestead, FL06.1994
Skills
- MEDICAL BILLING
- 35 WPM
- CODING
- COLLECTIONS
- - Type 30-35 wpm-Strong healthcare settings such as: Medical claim processing, Medical billing/coding, collections Knowledge of Explanation of benefit and eligibility of benefits, Insurance verification, Microsoft Outlook, Word-Microsoft, Excel, Public Relations, Warehouse and Forklift experience
Timeline
Masseuse
ZellaBodyTouch LLC
09.2016 - Current
Customer Service Representative/ Cashier
Lowe's Home Improvement Company
10.2008 - 08.2016
Short-Term disability benefit manager
Aetna Life/Disability Insurance
06.2006 - 09.2016
Baggage Handler
Quality Aircraft Services
03.2005 - 09.2008
Medical Biller/Collector
10.2003 - 02.2005
Fuel Tester
Aircraft Services International Group
06.1998 - 09.2003
Graduate Certificate - Massage Therapist
Miami Dade College
High School Diploma -
Miami Douglas Macarthur North Senior High School
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