Quiona Allen

Escrow Officer with strong knowledge of escrow process, title process and company policies and procedures to service clients. Prepares and delivers escrow documents in compliance with regulations and laws. Expert knowledge of residential real estate transactions and accompanying title insurance policies and endorsements required to support high producing team.

• Interact and coordinate with industry contacts such as realtors, loan officers, underwriters, brokers, buyers, and sellers.
• Review title commitment, lender instructions, purchase and sale agreements to be sure the duties and responsibilities are clear to facilitate closing.
• Comply with all state and federal laws governing escrow transactions and escrow accounts.
• Monitor progress in compliance with all terms and conditions of purchase contracts.
• Coordinate the issuance of title policies with title examiner.
• Assemble and deliver closing statements to buyers, sellers, brokers, agents, and lenders.
• Disburse escrow funds accurately and complete administrative tasks such as reporting.
• Managed a mixed client portfolio of 900+ accounts to achieve long-term sales success across several major metropolitan areas within Southwest and Northern US.
• Successfully introduced and implemented the new Ribbon Cash Plus (appraisal protection) program for the entire state of Tennessee before the organization went live with the new appraisal protection process rolled out.
• Conducted one on one and group training via teleconference calls, zoom meetings and Google meet at the request of agents, lenders and brokers to educate their staff on any and all processes of the programs and products offered by Ribbon Cash and traditional offers.
• Initiated first contact with listing agents that received all cash Ribbon offers from buyer agents. Educated them on the product, thoroughly explained the benefits of accepting the Ribbon offer and was very successful in the conversion of accepted cash offers as a result of the listing agent outreach calls.
• Acted as point of contact to handle customers' individual needs throughout the entire process of educating, submitting offers, completing the correct documents to ensure a smooth and timely closing transaction.
• Grew and nurtured a personal database of new and existing customers while also generating referrals for future business opportunities.
• Acted as liaison of coordination between buyer agent, listing agents and internal transaction coordinator at the conclusion of the closing of a transaction.