Quiona Bellamy PMP, RT (R) (CT)
Lawrenceville,GA
Summary
Seasoned Operations Manager and talented leader with 22 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER, RADIOLOGY
Wellstar Hospital Systems
05.2020 - Current
- Progressive leader with contribution as Chief CT Technologist to Radiology Imaging Manager in 2022.
- Led 89 direct/indirect operations staff across three locations and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency, including driving outpatient experience top box score to meet goal for first time in department's history, increased productivity index to 110% in six months, drove department to meet and exceed TAT metrics for Diagnostic and CT exams ordered from the ED.
- Led hiring, onboarding and training of new hires to fulfill business requirements, with a retention rate increase of 12% over six months.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
PROJECT MANAGER
4DMedical
08.2021 - 02.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project progress, identified risks and took corrective action as needed.
Operations Coordinator Contractor
Detroit Medical Center (DMC) RPH,SGH,CSH
10.2019 - 05.2020
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
PROJECT COORDINATOR
Northside Hospital
08.2012 - 10.2019
- Progressive leader from staff CT technologist, CT Lead, OP Imaging Supervisor, Radiology Operations Coordinator.
- Oversaw day-to-day operations of large teams across several sites.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
Senior CT Technologist
Center For Primary Care
08.2005 - 08.2012
Interventional Radiology Technologist
St. Joseph's Health
08.2002 - 11.2005
Radiographic Technologist
Medical College Of Georgia
08.1999 - 08.2002
Education
Associate of Applied Science - DIAGNOSTIC RADIOGRAPHY
Pima Community College
BACHELOR OF SCIENCE (B.S - HEALTHCARE ADMINISTRATION
Pima Community College
07.2023
Skills
- Project Management & Project Planning
- Policy and Procedure Implementation
- Performance Monitoring and Evaluation
- Process Improvement
- Maintaining Compliance
- Mergers and Acquisitions Knowledge
- Multidisciplinary Collaboration
- Employee Motivation
- Complex Problems Analysis
- High-Pressure Environments
Accomplishments
- Managed team of 89 staff members across three locations
- Reduced ED Exam TAT by 10% through innovated technology and proven counter measures.
- Documented and resolved underperformance in imaging OP experience scores FY23, which led to three imaging locations achieving target goal for the first time in hospitals history.
Certification
- PMP - Project Management Professional
Timeline
PROJECT MANAGER
4DMedical
08.2021 - 02.2023
OPERATIONS MANAGER, RADIOLOGY
Wellstar Hospital Systems
05.2020 - Current
Operations Coordinator Contractor
Detroit Medical Center (DMC) RPH,SGH,CSH
10.2019 - 05.2020
PROJECT COORDINATOR
Northside Hospital
08.2012 - 10.2019
Senior CT Technologist
Center For Primary Care
08.2005 - 08.2012
Interventional Radiology Technologist
St. Joseph's Health
08.2002 - 11.2005
Radiographic Technologist
Medical College Of Georgia
08.1999 - 08.2002
Associate of Applied Science - DIAGNOSTIC RADIOGRAPHY
Pima Community College
BACHELOR OF SCIENCE (B.S - HEALTHCARE ADMINISTRATION
Pima Community College
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