Summary
Overview
Work History
Education
Skills
Timeline
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Quiona Holmes

Accounts Payable/ Receivable Specialist
Randallstown,MD

Summary

Experienced Accounts Receivable Specialist with a strong background in account reconciliation and invoice collections. Known for effectively addressing delinquent payments with tact and diplomacy, resulting in successful management of delinquent accounts and collections. A superb communicator who excels in resolving financial discrepancies and ensuring timely payment processing. Demonstrated ability to streamline processes and improve overall efficiency within the accounts receivable department.

Overview

8
8
years of professional experience
2021
2021
years of post-secondary education

Work History

Accounts Payable Analyst

Acme
Jessup, MD
08.2024 - 01.2025
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Investigated inquiries relating to status of accounts.
  • Researched and resolved invoice and payment issues for internal employees and external vendors.
  • Identified opportunities and risks in accounts payable process to improve standard operating procedures.
  • Improved payment accuracy with meticulous invoice review and reconciliation efforts.
  • Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
  • Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
  • Achieved significant cost savings by identifying and reconciling billing discrepancies.

ACCOUNTS RECEIVABLE COORDINATOR

MCI USA
Towson, Maryland
02.2023 - 08.2024
  • Verified discrepancies and resolved clients' billing issues
  • Processed incoming payments in accordance with established financial policies.
  • Prepared bills receivable, invoices and bank deposits.
  • Posted customer payments by recording cash, checks and credit card transactions into Sales Force.
  • Updated aging reports based on daily audits.
  • Maintained records by imaging invoices, debits and credits.
  • Reconciled daily AR ledger and verified proper posting.
  • Completed Vendor Registration forms and sent to clients.
  • Sent emails to billing contacts for overdue payments.
  • Submitted invoices through portals such as Ariba, graphite connect, beeline, and paymode.
  • Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
  • Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
  • Expedited payment collection with timely submission of invoices and proactive communication with clients.

ACCOUNTS RECEIVABLE/ PAYABLE SPECIALIST

Tilley Chemical Co., Inc
Middle River, MD
08.2022 - 01.2023
  • Prepare and send invoices
  • Contact clients for payment resolution; Negotiating Payment arrangements
  • Recording and reconciling payments; Resolving payment discrepancies
  • Rerouted checks to appropriate Lockbox's; AP Vouchers Inbound & Outbound
  • Audit and analyze inconsistencies and suggest different opportunities for improved financial performance.
  • Producing reports as required by management (A16 using Datacor)
  • Managing Credit Holds for customers who have exceeded their credit limit and have multiple outstanding invoices
  • Extending Credit to Clients; Reviewing and updating the current credit policy
  • Completing all ACH vendor forms and submitting back to requesting customer
  • Sending over W-9's & Bank letter when updating ACH vendor forms
  • Pull daily bank statement transactions to apply cash (ACH'S & WIRES)
  • Pull daily lockbox transactions to apply check payments
  • Update Cash Reconciliation file; -Apply proper G/L codes depending on who Miscellaneous cash came from
  • Data Entry; -General Ledger entry and maintenance in Datacor
  • Knowledge of trade credit terms; Knowledge of Cash conversion Cycle; -Check Runs
  • Advanced excel skills utilized to complete transactions such as (VLOOKUPS, Pivot tables, & Macros) upon request
  • Bookkeeping; Post business transactions; Process invoices; Kept record of all accounts payable
  • Pay strong attention to detail to prevent overpayment when cash is received
  • Ensure the accuracy of all financial documents for payment, auditing, and tax purposes
  • Made sure payments were made to vendors in a timely manner.
  • Maintained accurate customer/vendor files, ensuring all contact information, tax details, payment terms, and other relevant data was uptodate.
  • Accelerated resolution of disputed invoices/accounts through proactive engagement with involved parties and thorough investigation into root causes.
  • Improved cash flow for the company by diligently monitoring and expediting overdue payments from clients.

OPERATIONS & ACCOUNTS RECEIVABLE COORDINATOR

Audacious Inquiry
Catonsville, Maryland
10.2021 - 07.2022
  • Responsible for helping to support the Human Resource needs of over 1000 employees
  • Supervised the work of HR Personnel and provided guidance
  • Assist Hiring Manager's with new hire orientations and employee engagement, meetings, and trainings
  • Served as the point of contact for employment and relations and communicate with labor unions
  • Monitor adherence to internal policies and legal standards
  • Dealt with grievances and violations invoking disciplinary action when required
  • Anticipated & resolved litigation risks
  • Accounts Receivable, billing & Invoicing
  • Reported to People advisor's and HRBP's by analyzing data and using HR metrics.
  • Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
  • Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
  • Expedited payment collection with timely submission of invoices and proactive communication with clients.
  • Contributed to the development of credit policies that minimized risk while supporting business growth objectives.
  • Facilitated timely account updates by promptly processing adjustments for credits, discounts, and writeoffs.

ACCOUNTS RECEIVABLE SPECIALIST

TEKsystems Global Services
Hanover, MD
09.2020 - 10.2021
  • Successfully manage accounts receivable portfolios for clients across multiple major accounts
  • Identify root cause of discrepancies by partnering with various departments across organization to streamline and improve current processes
  • Interpret complex contracts to resolve disputes of financial terms quickly and accurately among both external and internal customers
  • Conduct audits by utilizing multiple systems to detect possible missed revenue opportunities and develop practice procedures
  • Billing subject matter expert for a portfolio of major clients including Ford Motor, AARP, M&T Bank, Cigna, ATI physical Therapy, GE Power & Water and Sazerac
  • Successfully managing over $120 million in accounts receivable quarterly
  • Daily tasks such as invoicing, collections, PO tracking, and customer service, applying payments, reapplying payments, Bad debt write offs
  • Experience working with enterprise technology platforms, including Oracle PeopleSoft, SAP Ariba, SAP Fieldglass, On Base, etc.
  • Providing accurate reporting to internal and external stakeholders, enabling data-driven decision making
  • Auditing account-specific reports ensuring accurate client billing and invoicing
  • Building and maintaining strong professional relationships with clients and business partners
  • Implemented cross-department collaboration measures ensuring all client-driven requests are performed in accordance with defined service level agreements
  • Partnering with co-workers to identify, build, and implement process improvements on day-to-day tasks.
  • Conducted Account Reconciliation Reports; Managed all buckets from roll reports
  • Managed Invoice Tracker for entire team (Midwest region)
  • Completed large payments for customers utilizing Microsoft excels VLOOKUPS, Macros, and Pivot tables.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
  • Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
  • Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
  • Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.

PATIENT SERVICE REPRESENTATIVE

Advanced Radiology
Columbia, MD
01.2020 - 07.2021
  • Registration of Patients; Check Patients in for appointments
  • Insurance Verifying; Collect Copays and coinsurance deductibles.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

CUSTOMER SERVICE REPRESENTATIVE

Under Armour
Baltimore, MD
10.2018 - 01.2020
  • Communicate with Under Armour customers via phone, chat, email, and social media
  • Represent the company and our customer service philosophy with the utmost integrity while delivering world class customer service
  • Effectively build and maintain relationships through customer interaction
  • Maintain knowledge of products and sales techniques and assist with inquiries related to customer orders
  • Process global direct customer exchanges and work with customer service team to ensure timely processing.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

ADMINISTRATIVE ASSISTANT

Under Armour
Baltimore, MD
07.2018 - 10.2018
  • Greeted guests and teammates in a friendly and professional manner
  • Handled meeting scheduling and ensured meeting space availability and room capabilities
  • Operated office equipment and arranged repairs when there were equipment malfunctions
  • Provided continuous support and service to members and arranged outside transportation for guests
  • Answered phones, directed guests, and assisted on projects with the campus and events teams
  • Always displayed a strong level of customer service towards callers, guests, and team members.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

RECRUITER / STAFFING COORDINATOR ASSISTANT

Delta-T Group
Columbia, MD
10.2017 - 05.2018
  • Attracted applicants through Indeed and LinkedIn and answered payroll questions
  • Scheduled interviews and sent interview information to applicants
  • Set up training for CPR and sent information regarding drug and PPD tests.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

ADMINISTRATIVE ASSISTANT

Jaguar Land Rover of Annapolis
Annapolis, MD
09.2017 - 10.2017
  • Recorded reports or damages to cars and coordinated appointments with mechanics
  • Set up customers with loaner cars and assisted with any questions or concerns
  • Coordinated calendars, operated office equipment and scheduled repairs
  • Provided excellent customer service to both staff and visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

HUMAN RESOURCES (HR) DIRECTOR

Prestige Home Solutions
07.2017 - 10.2017
  • Led the growth & planning of the HR dept
  • Answered calls, provided information, and communicated with sales representatives
  • Collaborated with fellow department heads (VP& CEO)
  • Interviewing potential candidates and making recommendations
  • Acted as support for the company by devising strategies for performance evaluation, staffing, training, and development.

MERCHANDISER RECRUITER

Match Marketing Group
12.2016 - 05.2017
  • Developed and maintained strong working relationships with industry leaders
  • Communicated with area managers daily to ensure hiring needs were targeted to project requirements
  • Attracted applicants by placing job advertisements, contacting work centers, and using job sites
  • Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements
  • Conducted orientation training and answered questions for newly hired employees
  • Hired in all 50 states and called applicants that had merchandising experience.

Education

PHR - Professional Human Resources, Human Resources

Cornell University

Associate of Science - Health and Human Services

Ultimate Medical Academy
Tampa, FL

Skills

  • Microsoft Office

  • Payment processing

  • Account reconciliation

  • Vendor engagement

  • Accounts payable software

  • Invoice processing

  • MS Word

  • Pivot tables

  • Macros

  • VLOOKUPS

  • Excel

  • Microsoft Office

Timeline

Accounts Payable Analyst

Acme
08.2024 - 01.2025

ACCOUNTS RECEIVABLE COORDINATOR

MCI USA
02.2023 - 08.2024

ACCOUNTS RECEIVABLE/ PAYABLE SPECIALIST

Tilley Chemical Co., Inc
08.2022 - 01.2023

OPERATIONS & ACCOUNTS RECEIVABLE COORDINATOR

Audacious Inquiry
10.2021 - 07.2022

ACCOUNTS RECEIVABLE SPECIALIST

TEKsystems Global Services
09.2020 - 10.2021

PATIENT SERVICE REPRESENTATIVE

Advanced Radiology
01.2020 - 07.2021

CUSTOMER SERVICE REPRESENTATIVE

Under Armour
10.2018 - 01.2020

ADMINISTRATIVE ASSISTANT

Under Armour
07.2018 - 10.2018

RECRUITER / STAFFING COORDINATOR ASSISTANT

Delta-T Group
10.2017 - 05.2018

ADMINISTRATIVE ASSISTANT

Jaguar Land Rover of Annapolis
09.2017 - 10.2017

HUMAN RESOURCES (HR) DIRECTOR

Prestige Home Solutions
07.2017 - 10.2017

MERCHANDISER RECRUITER

Match Marketing Group
12.2016 - 05.2017

Associate of Science - Health and Human Services

Ultimate Medical Academy

PHR - Professional Human Resources, Human Resources

Cornell University

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Quiona HolmesAccounts Payable/ Receivable Specialist
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