Quiona Lane
Romulus,MI
Summary
Supply Chain focused on3PL Management in a fast-paced call center environment. Possess effective communication, strong organizational skills, and multitasking abilities while engaging a team and upholding morale.
Overview
14
14
years of professional experience
Work History
Manger, Cycle Count
Saline Lectronics
06.2023 - 08.2024
- Trained, supervised and evaluated workers.
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Planning and scheduling: Created schedules for cycle count employees including weekend rotations, ensuring production coverage
- Supervising: Oversee employees who perform cycle counts and reconcile results
- Auditing: Review employees finished count to ensure accuracy of inventory
- Implementing: Implemented processes for inventory control and improvement
- Employee Relations: Managed employees timecards, attendance, growth and development for desired career
- Communicating: Work with other departments, such as finance, accounting and purchasing to resolve inventory issues.
- Improving: Identify and lead projects to improve inventory accuracy
- Maintaining: Ensure inventory records are accurate and maintain labeling for storage locations
- Analyzing: Analyzed inventory trends and inaccuracies and research the root cause.
- Performed maintenance on X-ray counter, refrigerators used to store inventory
Senior Supervisor of Operations
RXO
08.2021 - Current
- Piloted the Stellantis account
- Oversee all operations in United States and Canada
- Train all new hires and coach team members on written processes while maintaining morale
- Developed matrix for supervisors to measure their team’s productivity
- Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness
- Encourage and promote ideas aligned to business needs and benefits
- Conduct root cause analysis on shipments, presenting to our customer or to the individuals involved to prevent repeat occurrence
- Enhance operational performance and reduced labor expenses by developing and optimizing standard written processes
- Engage meetings between departments to align on weekly topics and/or issues
- Support and mentor supervisors on all shifts, including weekends and midnights
- Developed customs processes to prevent lengthy border delays and ensure on time delivery for expedites
- Monitor weekend and holiday schedule, ensuring a balanced staff to volume ratio
- Resolve all escalated issues on critical shipments
- Conduct performance reviews and monthly1:1 meeting with supervisors
Supervisor of Operations
RXO
10.2020 - 08.2021
- Lead a team of8+ employees over the weekend on both Platinum and Ford Team
- Oversee operations during the weekend to ensure we adhere to customers’ requirements and service levels
- Monitor and assign web task to team for weekly implementation
- Resolve all escalated shipment issues
- Create weekend schedule and task list for both Platinum and Ford Team
- Identify areas of concern within operations and provide solutions/update procedures and processes to alleviate concerning issues
Manager of Operations
Active Aero
04.2011 - 06.2018
- Lead a team of17+ employees per night
- Manage five departments: PTM, AGS, AGS International, Roadrunner Expedite and the GM Team
- Piloted GM and Volkswagen account
- Provide training for all new employees in all four departments
- Monitor all call queues to ensure prompt and outstanding customer service
- Deescalate disgruntled callers
- Manage the work queue for AGS Operations Agent Bidders
- Audit all delivered shipments by performing evaluation exceptions, scoring carriers on their performance
- Perform quarterly reviews with employees to ensure quality service for both employee and employer
Education
Bachelor of Science - Psychology
Walden University
Minneapolis, MN06.2024
Skills
- Team Leadership
- Project Management
- Employee Onboarding
- Customer service oriented
- Strategic planning
- Identify and optimize areas of concern for continuous improvement
- Strong verbal and written Communication
- Customer relations/relationship building
- Ability to develop innovative ideas to resolve critical issues
- TMS
- Visio
- Power BI
- Kronos
- Control Maxx
- Jabber
- MS Office Suite: Power Point, Excel, Word, One Note, Outlook
- ESupplier Connect: SPOC, Focus, Plant Production Control Portal, FAST
Timeline
Manger, Cycle Count
Saline Lectronics
06.2023 - 08.2024
Senior Supervisor of Operations
RXO
08.2021 - Current
Supervisor of Operations
RXO
10.2020 - 08.2021
Manager of Operations
Active Aero
04.2011 - 06.2018
Bachelor of Science - Psychology
Walden University
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