Quiona Lane

Lead workforce operations for a high-volume fulfillment center while serving as the primary liaison between Human Resources, Operations leadership, and frontline employees. Responsible for cultivating an engaged workforce while ensuring staffing readiness, workforce accountability, and operational continuity across multiple customer projects.

• Directed workforce operations supporting up to 90 employees while maintaining staffing readiness for fulfillment operations processing 600+ outbound orders daily.
• Managed the complete employee lifecycle, including recruiting, interviewing, hiring, onboarding, orientation, attendance management, payroll review, employee relations, coaching, investigations, corrective action, documentation, and separations.
• Increased employee retention by 36% by strengthening employee engagement, improving communication, creating consistent leadership visibility, and establishing clearer performance expectations.
• Designed, organized, and implemented the first onsite job fair, introducing a structured recruiting initiative that expanded candidate outreach and strengthened workforce planning.
• Increased job fair participation by 400% within one month by improving recruiting strategy, community outreach, candidate communication, and the hiring experience.
• Designed and implemented a live workforce planning calendar that improved scheduling visibility, strengthened labor planning, reduced payroll discrepancies, and increased leadership visibility into workforce readiness.
• Created workforce reporting tools that improved leadership visibility into attendance, staffing levels, labor utilization, workforce performance, and project readiness, enabling faster operational decision-making.
• Fostered a workplace culture built on visible leadership, employee recognition, accountability, and open communication, improving morale, strengthening engagement, and reinforcing trust between Human Resources, Operations, and frontline employees.
• Partnered daily with senior leadership to communicate workforce risks, staffing recommendations, attendance trends, employee performance, and workforce strategies supporting business objectives.
• Utilized UKG (Ultipro), WMS, and LMS to manage workforce reporting, payroll verification, compliance, attendance, employee records, and workforce analytics.

Provided leadership for inventory control operations while developing employee accountability, improving communication, and strengthening cross-functional collaboration within a manufacturing environment.

• Directed employees responsible for inventory accuracy through cycle count operations, inventory audits, reconciliation activities, and continuous coaching on accountability and operational excellence.
• Reduced recurring inventory discrepancies through root cause analysis, process improvements, and stronger employee ownership of inventory accuracy.
• Improved communication and collaboration between Finance, Purchasing, Production, Warehouse, and Operations by establishing stronger cross-functional partnerships.
• Increased employee accountability by coaching team members on performance expectations, process compliance, and continuous improvement.
• Standardized inventory procedures through improved documentation, labeling, storage practices, and workflow consistency, improving operational efficiency and reporting confidence.
• Fostered a culture of accountability and teamwork that strengthened morale, employee engagement, and organizational alignment.

Led supervisors and workforce teams supporting expedited transportation operations throughout the United States and Canada while strengthening leadership capability, employee engagement, and workforce performance.

• Developed supervisors through coaching, mentoring, leadership development, accountability conversations, and performance evaluations, strengthening workforce stability and leadership effectiveness.
• Managed workforce planning, staffing adjustments, labor allocation, and operational priorities supporting rapidly changing customer demands.
• Leveraged workforce analytics and operational metrics to improve productivity, labor utilization, workforce performance, and leadership decision-making.
• Improved employee morale by creating a culture centered on accountability, recognition, communication, and leadership accessibility.
• Partnered with customers, carriers, operations teams, and executive leadership to resolve complex service challenges while protecting long-term business relationships.
• Conducted root cause investigations and implemented corrective actions that improved operational consistency, workforce performance, and customer satisfaction.

Directed workforce operations across five departments while building engaged teams, developing future leaders, and ensuring consistent operational execution within a fast-paced transportation environment.

• Led and developed a team of 17+ employees through coaching, mentoring, leadership development, performance management, and succession planning.
• Recruited, interviewed, hired, onboarded, and trained employees while creating a structured onboarding experience that improved workforce readiness and long-term success.
• Conducted coaching sessions, performance evaluations, disciplinary actions, and employee development planning that strengthened accountability and employee performance.
• Increased employee engagement and workplace morale by fostering a collaborative culture built on communication, recognition, teamwork, and leadership visibility.
• Managed staffing, scheduling, workload distribution, and workforce planning while maintaining exceptional customer service and operational performance.
• Built a reputation for developing dependable employees into confident leaders through consistent coaching, mentorship, and investment in professional growth.