Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quiona Levine

Nederland

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.

Overview

12
12
years of professional experience

Work History

Dispatch Clerk

Argus Talent
Port Arthur
10.2023 - 03.2025
  • Communicated with customers to provide updates on work
  • Maintained detailed records of all calls dispatched.
  • Resolved customer complaints in a professional and timely manner.
  • Compiled and maintained records of all dispatched work orders.
  • Dispatched water and sewer leak calls

Assistant Manager/Embalmer

Wal-Mart Supercenter
Port Arthur
10.2012 - 10.2023
  • Payroll
  • Accounting(limited)
  • Data Entry
  • Managed store budget and monitored expenses.
  • Assisted with the development of store marketing plans.
  • Scheduled staff, planned work assignments, and monitored employee performance.
  • Utilized Point of Sale (POS) system to prepare daily sales reports and track inventory.
  • Supervised and trained 15+ employees in customer service, sales and inventory management.
  • Ensured compliance with all applicable laws and regulations.
  • Collaborated with store managers and corporate offices to ensure compliance with company policies and procedures.
  • Assisted customers with product selection and sales.
  • Negotiated contracts with vendors and suppliers.
  • Monitored store performance, prepared weekly and monthly reports, and initiated corrective action when necessary.
  • Maintained high standards of customer service throughout the sales process.
  • Resolved customer complaints and issues effectively, maintaining a 100% customer satisfaction rate.

Education

High School Diploma - Basic

Thomas Jefferson High School
Port Arthur
05.2001

Skills

  • Generate Work Orders
  • Record keeping
  • Customer communication
  • Complaint resolution
  • Scheduling staff
  • Reporting
  • Answering and dispatching water and sewer leaks
  • Data Entry
  • Customer Service

Timeline

Dispatch Clerk

Argus Talent
10.2023 - 03.2025

Assistant Manager/Embalmer

Wal-Mart Supercenter
10.2012 - 10.2023

High School Diploma - Basic

Thomas Jefferson High School

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