Quiona (Kee) Pollard
Kennett,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Very reliable and trustworthy with a willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Medical Referral Specialist/Asst Office Manager
Kennett Pediatric & Adolescent Medicine
211 Texaco Road; Kennett, MO 63857
10.2020 - Current
- Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
- Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
- Performed various administrative tasks by filing, copying, faxing and emailing documents to expedite the referral process.
- Expedited appointment scheduling by maintaining an organized database of preferred specialists and their availability.
- Obtained prior authorization for certain procedures as needed.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as sick and vacation day accrual.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Ensure that all invoices / statements are paid in a timely fashion.
- Prepare accurate business deposits and personal deposits for the physician.
- Maintain files for physician's tax documents and personal records and bills.
- Use proper ICD-10 coding for daily charge tickets, utilizing medical records when necessary and uploading files to the billing company.
Clinic Nurse
Piggott Community Hospital
Campbell Medical Clinic
06.2018 - 08.2022
- Evaluated patient histories, complaints, and current symptoms.
- Built meaningful relationships with patients and families for optimal care.
- Assisted physician during examinations and procedures, providing expert clinical support as needed.
- Maintained detailed documentation of patient records, ensuring compliance with regulatory requirements.
- Educated patients on disease prevention and management, promoting healthy lifestyle choices.
- Coordinated referrals to specialists or external healthcare providers when necessary for specialized care.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Obtained vitals on patients and updated medication lists in preparation for each physician visit.
- Handled various tasks for physician from scheduling trips for continuing education to personal banking / billing issues.
Debt Recovery Specialist
Piggott Community Hospital
Piggott, AR
01.2017 - 06.2018
- Reduced delinquency rates by implementing effective debt recovery strategies and conducting thorough account evaluations.
- Improved communication with clients through proactive outreach, offering tailored repayment solutions for a successful collection process.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company's reputation and legal standing.
- Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
- Collaborated with legal teams to initiate appropriate collection actions when necessary, including garnishments, liens, or litigation proceedings to recover funds owed.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Interviewed clients by telephone or in-person to gather financial information.
Chronic Illness Case Manager
Piggott Community Hospital
Rector, A And Campbell, MO
04.2016 - 01.2017
- Enhanced patient outcomes by developing and implementing individualized care plans for chronic illness management.
- Evaluated patient progress and adjusted care plans accordingly, ensuring optimal health outcomes.
- Educated patients on self-care techniques, empowering them to manage their chronic conditions effectively.
- Improved patient adherence to treatment plans through regular check-ins and tailored education materials.
- Coordinated medical appointments and transportation logistics, ensuring seamless continuity of care for chronically ill patients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Managed caseload to satisfy multiple patients with diverse needs.
Clinical Nurse
Dr.James Sheridan - Piggott Family Medical Clinic
Piggott, AR
05.2003 - 04.2016
- Improved patient care by providing comprehensive assessments and implementing individualized care plans.
- Maintained accurate medical records and documentation to ensure regulatory compliance and promote informed decision making.
- Developed strong rapport with patients by practicing compassionate listening skills while addressing their concerns or questions about their health status or treatment plan.
- Assisted physician with diagnostic procedures such as minor surgical procedures. Also performed EKGs and attached holter monitors for accurate diagnosis of medical conditions or illnesses.
- Optimized inventory management by tracking supplies usage accurately which reduced wastage. Sanitized and wrapped reusable surgical instruments for sterilization weekly.
- Maintained patient confidentiality by protecting unauthorized access to personal information.
- Assessed patients' temperature, pulse, respirations and blood pressure and recorded along with their chief complaint for each visit.
- Reviewed patient history to verify conditions and current medications.
- Took samples to complete diagnostic and routine assessment tests.
- Coordinated patient transfers to other facilities.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms/prior authorizations and scheduling outpatient testing, referrals and calling in prescriptions.
Pharmacy Technician
Harris Pharmacy
Kennett, MO
05.2002 - 05.2003
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered prescription and OTC medications daily to replenish stock and increase inventory in anticipation of need.
- Helped fill nursing home medication requests daily with special bubble packaging.
Office Manager/X-Ray Technician
Twin Rivers Regional Medical Center
Family Care Clinic Of Rector
11.1994 - 05.2002
- Enhanced customer satisfaction by promptly answering incoming calls and directing them to the appropriate department.
- Streamlined office procedures for increased efficiency, maintaining accurate appointment schedules and calendars.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Handled cash transactions and maintained sales and payment records accurately.
- Performed various X-rays as requested by medical staff.
- Completed and totaled daily charge tickets for each provider.
- Prepared daily deposit and managed petty cash.
Education
Some College (No Degree) - Radiologic Technology
Arkansas State University
State University, ARGeneral Studies
Black River Technical College
Pocahontas, ARSkills
- Organizational Skills
- Customer Service
- Attention to Detail
- BLS Certified
- Adaptable and Flexible
- Interpersonal Skills
- Data Entry
- Medical Charting
- Documentation and Recordkeeping
Timeline
Medical Referral Specialist/Asst Office Manager
Kennett Pediatric & Adolescent Medicine
10.2020 - Current
Clinic Nurse
Piggott Community Hospital
06.2018 - 08.2022
Debt Recovery Specialist
Piggott Community Hospital
01.2017 - 06.2018
Chronic Illness Case Manager
Piggott Community Hospital
04.2016 - 01.2017
Clinical Nurse
Dr.James Sheridan - Piggott Family Medical Clinic
05.2003 - 04.2016
Pharmacy Technician
Harris Pharmacy
05.2002 - 05.2003
Office Manager/X-Ray Technician
Twin Rivers Regional Medical Center
11.1994 - 05.2002
Some College (No Degree) - Radiologic Technology
Arkansas State University
General Studies
Black River Technical College
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