Quiounia Williams
Jacksonville,FL
Summary
Dynamic professional with a strong work ethic and proven expertise in machinery operation at Ryder Logistics. Adept at enhancing workflow efficiency and customer satisfaction through effective communication and attention to detail. Recognized for streamlining processes and training team members, contributing to improved operational performance.
Professional machine operation specialist with substantial hands-on experience in operating and maintaining industrial machinery. Strong focus on ensuring precision, safety, and efficiency in all tasks. Collaborative team player known for reliability and adaptability to changing production needs. Skilled in troubleshooting equipment issues, maintaining optimal machine performance, and adhering to safety protocols.
Overview
26
26
years of professional experience
Work History
Machine Operator
Ryder Logistics
Jacksonville, FL
03.2024 - 12.2025
- Operated machinery to ensure efficient workflow and meet production targets.
- Conducted routine maintenance checks to maintain equipment functionality and safety standards.
- Trained new team members on machine operation protocols and safety procedures.
- Monitored production processes to identify issues and implement corrective actions.
Dispatcher
AmeriGas Propane
Jacksonville, FL
02.2017 - 12.2020
- Coordinated daily delivery schedules for optimal route efficiency and customer satisfaction.
- Utilized dispatch software to manage fleet operations and track propane deliveries in real-time.
- Communicated effectively with drivers to resolve issues and ensure timely service completion.
- Streamlined order processing procedures, reducing response times for customer inquiries and requests.
Receptionist
Amusement Hire Services
Jacksonville, FL
03.2017 - 10.2018
- Managed front desk operations, ensuring smooth guest experiences and efficient service delivery.
- Coordinated scheduling for events and appointments, optimizing resource allocation and staff assignments.
- Handled customer inquiries and complaints, providing timely resolutions to enhance satisfaction levels.
- Maintained organized filing systems for client records, improving accessibility and accuracy of information.
Claims Specialist
All State Career
Jacksonville, FL
01.2016 - 11.2017
- Analyzed claims to ensure compliance with company policies and state regulations.
- Assisted in resolving complex claim disputes through effective communication and negotiation skills.
- Mentored junior staff on best practices for claims processing and customer service excellence.
- Streamlined claims review processes, resulting in improved turnaround times and customer satisfaction.
Office Manager
Community Re-Entry Staffing
Jacksonville, FL
02.2000 - 12.2016
- Managed office operations, ensuring seamless workflow and efficient resource allocation.
- Developed and implemented administrative procedures to enhance operational efficiency.
- Oversaw scheduling and coordination of meetings, events, and staff training sessions.
- Maintained accurate records of financial transactions, ensuring compliance with regulations.
Education
High School Diploma - Insurance
Concorde Career College
Jacksonville, FLHigh School Diploma -
Andrew Jackson High School
Jacksonville, FL05.2000
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Customer service
- Data entry
- Clear oral/written communication
- Billing
- Customer relations
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Microsoft teams
- Microsoft dynamics 365
- Microsoft forms
- Microsoft powerapps
Timeline
Machine Operator
Ryder Logistics
03.2024 - 12.2025
Receptionist
Amusement Hire Services
03.2017 - 10.2018
Dispatcher
AmeriGas Propane
02.2017 - 12.2020
Claims Specialist
All State Career
01.2016 - 11.2017
Office Manager
Community Re-Entry Staffing
02.2000 - 12.2016
High School Diploma - Insurance
Concorde Career College
High School Diploma -
Andrew Jackson High School