QUISEANA LINDSAY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Sales Qualifier,
SelectQuote
10.2022 - 11.2023
- Met monthly sales quota for qualified transfers
- Handled 200 to 300 inbound and outbound calls daily
- Conducted weekly coaching's for strategies and room for improvement
- Identified and qualified potential leads, ensuring a high- quality pipeline of prospects for the sales team to pursue
- Developed and implemented strategies to effectively handle objections and overcome customer concerns during the sales process, increasing the conversion rate of qualified leads
- Evaluated and assessed the effectiveness of current sales qualification strategies and processes to identify areas for improvement and optimize lead conversion rate
- TELEPHONE ETIQUETTE 60 WPM, /TECH SAVY MICROSOFT OFFICE TIME MANAGEMENT
Technical Support Representative
Blackboard
11.2021 - 06.2023
- Respond to student and parent inquiries regarding technical issues
- Provide guidance on placing textbook orders and tracking package delivery information
- Offer support to students and parents with general questions regarding admission, class schedules, and resources available at the school
- Maintain a high level of customer satisfaction by promptly and professionally responding to inquiries and concerns
- Utilize strong communication skills to provide clear and concise information to students and parents
- Continuously update knowledge of school policies, procedures, and services to provide accurate information to students and parents.
- Documented support interactions for future reference.
CUSTOMER SERVICE
GO PUFF
05.2020 - 05.2021
- Assist customers with reordering items and refunds
- Manage customer inquiries and complaints, ensuring a high level of customer satisfaction and resolution
- Collaborate with the delivery team to ensure efficient and accurate order delivery
- Looked for additional ways to expand products to customers by upselling new products and services.
- Asked customers questions to determine, verify and solve common problems.
T1/T2 SUPERVISOR
SYKES
01.2020 - 04.2020
- Troubleshoot and resolve complex technical issues related to tax software and online platforms
- Assist customers with tax preparation and filing processes
- Collaborate with cross-functional teams to escalate and resolve customer issues
- Ensure customer satisfaction by delivering prompt and efficient support services
- Stay up-to-date with the latest tax regulations and software updates to provide accurate assistance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
TECH SUPPORT
Conduent
09.2018 - 03.2019
- Assisted in monitoring and maintaining tickets in the ticketing system, ensuring timely resolution of user issues
- Responded to user inquiries and provided technical support for software and hardware issues
- Assisted in imaging and deploying PC and mobile devices, following established protocols
- Collaborated with the team to troubleshoot and resolve software issues in the Standards Software image and 3rd- party applications
- Managed and updated documentation on troubleshooting processes and best practices
- Assisted in the evaluation and testing of new hardware and software solutions.
CUSTOMER SERVICE
ALORICA
03.2016 - 06.2018
- Responded promptly and professionally to customer inquiries related to client-specific programs and products
- Identified and addressed customer needs in accordance with designated account/client procedures, ensuring customer satisfaction
- Efficiently escalated calls to supervisors when required, ensuring timely resolution
- Processed credit card authorizations and provided assistance to customers in need
- Assisted customers with order placement, inquiries, and order status checks
- Handled refunds efficiently, maintaining a high level of customer service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
SOUTH ROBESON HIGH SCHOOL
Skills
- Telephone Etiquette 60 WPM
- Web/Tech Savvy Microsoft Office (Expert) Negotiation Troubleshooting
- Service and Support Strong Client Relations Understanding of Urgency Delegation
- Competence
- Time Management Diplomacy Empathic Listener Persuasive Speaker
- Excellent Written/Oral Communication Problem Analysis
- Scheduling
- Information Security
- Account Updating
- Consultative Sales
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Sales Qualifier,
SelectQuote
10.2022 - 11.2023
Technical Support Representative
Blackboard
11.2021 - 06.2023
CUSTOMER SERVICE
GO PUFF
05.2020 - 05.2021
T1/T2 SUPERVISOR
SYKES
01.2020 - 04.2020
TECH SUPPORT
Conduent
09.2018 - 03.2019
CUSTOMER SERVICE
ALORICA
03.2016 - 06.2018
SOUTH ROBESON HIGH SCHOOL
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