Summary
Overview
Work History
Education
Skills
Timeline
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QUISHA GRIFFIN

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Client Care Representative

Maximus
03.2021 - Current
  • Handle 50+ calls responding to client inquiries, resolving issues, and directing them to appropriate personnel
  • Assist cross-functional teams to retrieve documents that supports clients’ claims to ensure customer satisfaction and retention
  • Participate in ongoing training to stay up to date on programs and services

Technical Support Representative

AT&T
07.2013 - 07.2018
  • Provided technical support to customers through phone and chat support
  • Delivered remote assistance for technical issues using screen sharing, mouse, and keyboard control and other tools
  • Provided training and guidance to junior staff members as needed
  • Assisted customers with mobile app to access account for online billing and purchases

Education

BA - Business Administration

ASHFORD UNIVERSITY
01.2021

AA - Graphic Design

ART INSTITUTE OF HOUSTON
01.2017

Skills

  • Patience
  • Attentive Listening
  • Effective Troubleshooting Skills
  • Adaptability
  • Conflict Resolution
  • Initiative-taking
  • Attentiveness
  • Multi-Line Phone Management

Timeline

Client Care Representative

Maximus
03.2021 - Current

Technical Support Representative

AT&T
07.2013 - 07.2018

BA - Business Administration

ASHFORD UNIVERSITY

AA - Graphic Design

ART INSTITUTE OF HOUSTON

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QUISHA GRIFFIN