QUISHA GRIFFIN
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Client Care Representative
Maximus
03.2021 - Current
- Handle 50+ calls responding to client inquiries, resolving issues, and directing them to appropriate personnel
- Assist cross-functional teams to retrieve documents that supports clients’ claims to ensure customer satisfaction and retention
- Participate in ongoing training to stay up to date on programs and services
Technical Support Representative
AT&T
07.2013 - 07.2018
- Provided technical support to customers through phone and chat support
- Delivered remote assistance for technical issues using screen sharing, mouse, and keyboard control and other tools
- Provided training and guidance to junior staff members as needed
- Assisted customers with mobile app to access account for online billing and purchases
Education
BA - Business Administration
ASHFORD UNIVERSITY
01.2021
AA - Graphic Design
ART INSTITUTE OF HOUSTON
01.2017
Skills
- Patience
- Attentive Listening
- Effective Troubleshooting Skills
- Adaptability
- Conflict Resolution
- Initiative-taking
- Attentiveness
- Multi-Line Phone Management
Timeline
Client Care Representative
Maximus
03.2021 - Current
Technical Support Representative
AT&T
07.2013 - 07.2018
BA - Business Administration
ASHFORD UNIVERSITY
AA - Graphic Design
ART INSTITUTE OF HOUSTON
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