Quishauna Briscoe
Lynchburg,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Insurance Agent
Mutual of Omaha
06.2023 - Current
- Accepts inbound calls from clients and prospective clients to assess insurance needs, budget, and financial planning goals.
- Set up clients with new policies, calculated premiums, and established payment methods.
- Conducted thorough risk assessments for clients, considering various factors including age, occupation, and medical history.
- Assist clients in choosing appropriate insurance policies based on their needs and financial situation.
- Provided outstanding customer service by promptly addressing inquiries or concerns regarding policy coverage or claims processing.
- Deliver clear and concise presentations to potential clients on the benefits of different types of insurance coverage.
Licensed Insurance Agent
American Income Life Insurance
12.2022 - 06.2023
- Followed up on leads generated through marketing efforts to secure new business opportunities.
- Conducted thorough risk assessments for clients, considering various factors including age, occupation, and medical history.
- Completed applications for underwriting approval.
- Customized insurance policies to meet individual client requirements and preferences.
- Explained different options to prospective clients and recommended suitable insurance policies.
- Gathered financial resources and needs data from potential clients through interviews.
- Completed applications for underwriting approval.
Customer Service Representative
Anthem Blue Cross BlueShield
Lynchburg, VA
09.2020 - 10.2022
- Accepted inbound calls from members and provider offices regarding benefits, eligibility, claims, billing, and provider information
- Verified and reviewed health insurance plans for members; provided accurate and thorough explanations of health plan benefits, claims processes, and enrollment
- Contacted customers to respond to inquiries or notify about claim investigation results and adjustments.
- Collected and posted payments for monthly premiums and reinstatements, provided receipts, and remaining balance information.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
- Documented all call information according to standard operating policies and procedures.
Skills
- Data Entry
- Attention to detail
- Medical Terminology
- Billing Inquiries
- HIPPA Compliance
- Multitasking
- Inbound/ Outbound Calling
- CRM Software
- Health Insurance
- Customer Account Review
Certification
Life & Health Insurance License
Timeline
Customer Service Insurance Agent
Mutual of Omaha
06.2023 - Current
Licensed Insurance Agent
American Income Life Insurance
12.2022 - 06.2023
Customer Service Representative
Anthem Blue Cross BlueShield
09.2020 - 10.2022
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