Highly adaptable hard working bilingual individual with over 20 years of experience in the customer service field. Efficient in performing the administrative and front-desk tasks of large-scale stores. Adaptable professional recognized by peers for my effective communication and leadership skills.
Responsibility of daily system maintenance to ensure accuracy of orders placed online. Continuously checking inventory for merchandise received to fulfill customers requests. Answer letters to the president for any concerns or comments from customers. Promote sales by advertising Walmart online and in-store services. Execute and maintain price changes for all departments. Manage modular maintenance and integrity, to deliver service and sale goals. Make sure customer's satisfaction is met daily and survey what changes must be done to better performance. Educated new associates with onboarding programs and current updates. Developed individual and team goals with clear presentation and routine follow up.
Responsible of supervision of several team members to maintain performance and standard. Built strong relationships with new hires to provide feedback. Reviewed all time off requests promptly to be included in payroll. Engaged in consistent and meaningful development conversations throughout the critical touch points. Retention of all employees evaluations and need for improvement plans.
Reviewed and screened applicants prior to conducting interviews. Extended job offers for new hires and promotions within the store. Directly responsible for all payroll and planning monthly/quarterly workload support. Becoming a champion on new initiatives and digital offerings to inform, educate, promote benefits to the employees. Managed leaders to follow up on training completion.
Customer service
Bilingual fluent in English and Spanish
Positive Attitude
Problem-Solving
Leadership and development
Sales
Clear communication and understanding